Field Service Engineer (DACH)

Description

Nice to meet you - we are Kornit Digital!

Kornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.

Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future.

You are invited to be part of it to #expressyourbest!

Click to learn more > www.kornit.com

What will you do?

Kornit Digital, a leading-edge company that develops manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries looking for a Field Service Engineer in the DACH & Benelux region.

· Carry out installations & verify functionality of new Kornit systems, including unpacking, configuring components and positioning according to factory standards and guidance documentation provided

· Deliver training to print operators and maintenance staff focusing on machine operation, routine maintenance work and basic application knowledge

· Perform general maintenance, configuration and adjustment according to maintenance manuals as required

· Carry out scheduled maintenance and replace, clean or repair worn and defective parts and carry out fault-finding analysis, diagnosis and repairs as described in the corresponding manuals (on-site or remotely where appropriate)

· Return defective, used and / or unused parts according to Kornit policies

· Apply upgrades and product modifications as implemented by the product line

· Provide 1st level support to customers experiencing issues related to their Kornit systems and application software over the phone and using remote tools, such as remote controlling Kornit Digital systems, retrieving log files and setting information, correcting and adjusting settings

· Participate in support hotline coverage, including support during extended service hours according to a defined schedule

· Document all activities using the approved systems and tools provided by Kornit for this purpose; currently salesforce.com service modules

· Liaise with the Service Coordinator and Hotline Support Engineer regarding ongoing service cases

· Escalate cases to the Technical Manager or Service Manager where required and provide service case information such as Installation Field Reports (IFRs), Completion of Installation sheets (COIs), images or videos explaining specific situations or statuses

· Promote Kornit’s service offerings amongst our customers; such as service contracts and maintenance programs

· Perform other related duties as required

Requirements

What should you have?

· Technical degree or equivalent experience in mechanical, digital, and electronic technology

· Minimum of 5 years’ experience in field engineering positions, servicing complex electro-mechanical devices

· Willingness & flexibility to travel (at times overseas) up to 70% of the time

· Knowledge of digital printing industry such as industrial inkjet technology, RIP/color management, materials/ ink / chemicals, experience in textile printing would be an advantage

· Excellent solution finding skills

· Knowledge of personal computers and Microsoft Windows operating system

· Self-motivating personality & can-do attitude

· Effective communication skills and customer management skills

· Required language skills: German & English (fluent in writing and speaking)

· Driving license with validity to drive within Europe is mandatory

Don't check all the boxes? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes in our passionate -and-fun, remote-friendly, fast paced environment—apply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.