Customer.io is looking for a Senior Product Designer to join our product design team. We’re working hard to build a product that enables companies to communicate authentically with their customers in inventive and flexible ways. You'll join a team of highly skilled and empowered designers in a remote and distributed company of about 250 team members across 17 countries.
This role will join the Pipelines squad, which builds the tools for connecting data in and out of the platform, and making sense of that data for daily users. You'll research and design solutions while also working with the squad to prioritize projects, build customer empathy, and measure the success of new features. You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards.
While your daily work will be as part of a cross-functional squad, the design team will be your home for support and growth. We meet as a design team multiple times each week to give feedback on in-progress work, and communicate daily about new things we learn, improvements to our design system, and collaboratively define and develop our design culture.
Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,300 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $140,000-$155,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone 1: USD $170,000 - USD $186,000
Zone 2: USD $155,000 - USD $170,000
Zone 3: USD $140,000 - USD $155,000
Zone 4: USD $112,000 - USD $124,000
Please speak with a recruiter for additional information about zone locations.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
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