Data Quality Assurance Administrator

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com. 

Position Summary

The Data Quality Assurance Administrator plays a critical role in ensuring that all studies are configured accurately to meet customer specifications before being processed. This role involves performing thorough visual inspections, interpreting customer requirements, and understanding system limitations to identify any issues in the study setup. The Administrator will also communicate directly with customers regarding configuration issues and may publish completed studies.

Key Accountabilities

Study Processing and Quality Assurance

• Follow established procedures to configure studies and define tasks clearly for accurate processing.
• Assign re-configuration tasks and escalate cases when necessary.
• Conduct quality checks, ensuring data meets accuracy standards and customer requirements.
• Communicate study hold notes to customers when adjustments or clarifications are needed.

Configuration and Customer Communication

• Review and validate study configurations to ensure alignment with customer expectations.
• Proactively identify and address potential issues, collaborating with production leads and support specialists.
• Provide clear customer updates, setting realistic expectations and proposing solutions as needed.

Process Improvement and Team Collaboration

• Participate in team discussions and projects, offering insights and suggestions for improving efficiency and quality.
• Collaborate with other teams to resolve discrepancies and share knowledge.
• Train new hires in study configuration, providing feedback to enhance team quality.

Technical Skills and Knowledge

• Strong attention to detail and problem-solving abilities.
• Familiarity with the traffic industry and traffic patterns is a plus.
• Proficient in following instructions and process-oriented with an efficiency focus.

Communication and Interpersonal Skills

• Ability to clearly articulate issues, raise concerns, and communicate with team members and customers.
• Experience collaborating within a team environment and working effectively with diverse personalities.

Education and Experience

• High school diploma or equivalent; some post-secondary education is preferred.
• Prior experience working in a process-driven role with a focus on achieving quality standards.

Note: We do offer flexible onsite and remote work options. Our Benefits are designed to reflect this and include:  

• Comprehensive health benefits starting on day one
• RRSP Matching Plan
• Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
• Enhanced paternity and maternity leaves
• 3 Weeks Paid Vacation
• Virtual fitness classes

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via recruitment@miovision.com.

To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.