Architect AWS DevOps
Location: Remote
Experience: 8 to 16 Years
Must-Have:
● Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
● Minimum of 8 years of experience in the Contact Centre domain, focusing on technology transformation.
● Proven hands-on experience with AWS Connect and its whole ecosystem
● Strong understanding of Contact Centre technologies, including IVR systems, ACD, CTI, and CRM integration.
● Excellent problem-solving skills and the ability to think strategically.
● Strong communication skills and the ability to collaborate effectively with cross-functional teams.
● AWS certification(s) such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or similar is highly desirable.
● Experience with Agile/Scrum methodologies is a plus.
Job Summary
The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions, and a proven track record of leading large-scale technology transformations.
Key Responsibilities
● Led the Contact Center transformation team's entire project lifecycle, including design, architecture, and implementation.
● Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
● Develop and maintain architectural blueprints and detailed technical documentation.
● Ensure the contact centre solution's scalability, reliability, and security.
● Integrate AWS Connect with other AWS services and third-party applications to enhance contact center capabilities.
● Communicate effectively with stakeholders and the project team to ensure alignment on project goals, requirements, and progress.
● Provide technical leadership and mentorship to the project team.
● Conduct regular reviews of system performance and make adjustments as needed.
● Stay up-to-date with the latest industry trends and best practices in Contact Centre technology and AWS services.
● Coordinate with vendors and external partners to ensure seamless integration and delivery of the solution.
