Sr. Field Service Engineer

Avery Dennison (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect thy physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at  www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZE AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

We are looking for a highly motivated and experienced male or female to join our team as a Sr Field Service Engineer. The ultimate goal is to drive a successful service that improves customer satisfaction, increases retention and brings in opportunities.

DUTIES AND RESPONSIBILITIES

• Providing regular customer support, On-site visit and remote session troubleshootings, installation, training & preventive maintenance on a daily basis within the country and overseas (when required)
• Leading the field service team in a small scale group within a country level for daily support arrangements and workload distributions
• Lead the local field service team for a regular internal alignments across local and overseas teams such as SME (Smart Matter Expert), Commercial, Development, and other team
• Responsible for providing consultations internally and externally for product knowledge as well as its solutions value
• Build & maintain good relationships and trust within the internal team as well as external customers
• Provide evaluation visit, close monitoring for pilot projects, and guide customer through development stages 
• Become eyes & ears for the company, feedback  insights  for any threats and opportunities to related team
• Regular reporting and analysis for support and product improvement
• Provide support for internal print testing &  machine checking.
• Support ad-hoc projects
• Adhere to/Support & follow the Environmental Management system
• Support and maintain the health and Safety standards in the company

• Bachelor degree in Industrial Technology/Mechanical/Electronics/IT or related 
• At least 3-5 years experience in the Field Service area
• Service analysis capability for continuous improvements and implementations
• Have good knowledge on Automation PLC, Radio Frequency, IoT devices and digitization processes
• Fluent in English both verbal and written, especially for presentations to other teams and leaders
• Experienced in working with Apparel Industry
• Experience with ticketing system & diagnostic tools/software
• Strong interpersonal & analytical skills
• Self-Discipline
• Flexible Works culture and adapt to changing work environment

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.