Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$204,000.00 - $266,000.00What’s the role?
The Senior Director of Risk and Fraud within our Trust & Safety Organization leads our fraud and risk strategy and operations that is the backbone of safeguarding Etsy’s marketplace to prevent fraud loss at scale. As a two sided marketplace, fraud shows up in many complex ways. You will architect and evolve fraud prevention strategies while balancing great customer experience.
We are seeking a senior organizational leader and a resilient self-starter who thrives in driving structure in ambiguous spaces, working in fast paced environments and using strong strategic and critical thinking skills to define solutions to new problem sets. The ideal candidate has a passion for developing others, spotting and developing talent, and bringing out the best in your teams. You are a doer and an influencer who will work directly with our cross-functional partners (Engineering, Product, Policy, Legal, etc.), as well as all of the teams within Trust & Safety, to scale global projects from inception to launch.
This is a full-time position reporting to the Vice President of Trust & Safety. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support
you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub maybe the first to be considered. Learn more details about our work modes and workplace safety policies
here.
What’s this team like at Etsy?
Our team’s work is woven through almost all of Etsy’s initiatives and central to Etsy’s trusted brand. Etsy’s growth requires leaders that possess the drive and tenacity to get things done and can adapt quickly to find creative solutions to sophisticated problems.
What does the day-to-day look like?
This role will focus on financial loss from fraud across a two sided marketplace. Your organization includes teams: Fraud, Account Security, Merchant Risk and Recovery.
Develop ongoing strategies to quickly and efficiently identify and remove high risk and fraudulent sellers from the marketplace, minimizing negative impact to Etsy and our buyers.
Build and cultivate an impactful internal team of 50+ people. You will also develop and oversee outsourced components of the work, including third party integrations
Set the vision and strategy for your team and oversee employee performance, implementing, managing and reporting through metrics and key performance indicators.
Set the long-term strategy and guide managers and program managers to support your vision through daily, weekly, and monthly initiatives.
Help your partners across the company build successful products by highlighting marketplace risks and strategizing solutions.
Review, recommend, and assist in the implementation of new methods, processes and procedures to make daily operations more efficient and effective.
Partner with Product, Engineering and Analytics teams to conceptualize and refine automated detective controls crafted to identify risks, based on seller behavioral shifts and patterns.
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
Qualities that will help you thrive in this role are:
12+ years of leadership experience in risk, fraud, or payments, demonstrating deep subject matter expertise in fraud with a proven ability to apply that expertise in a two-sided marketplace
A thoughtful, collaborative leader with strong executive-level communication skills and a highly developed ability to influence others.
A successful track record leading n large operational organizations specializing in payments risk, account abuse, customer support, and/or strategy.
The ability to partner seamlessly with product and engineering team members in furtherance of developing tech solutions to support risk detection and operational excellence.
Experience assessing regulatory risks, as well as practical, business, and reputational risks and can apply that assessment to a marketplace business model.
Executive presence and clearly articulate strategies, goals and outcomes at the C-Level.
Adaptable and resilient in nature and quickly pivot - and bring your team along for the ride - as the business landscape evolves.
Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
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