Desktop Support Analyst

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

We are looking for a Desktop Support Analyst who can provide Tier 1 Technical support and problem resolution to service engineers, inside service and customers as requested or required: using e-mail and web tools.

We desire someone who can play an active role in the development, maintenance and implementation of technical documentation, installation protocols, user information services and in-house technical knowledgebase systems.

Key Competencies:

• Able to perform Tier 1 troubleshooting to manage and resolve support issues

• Provide electronic support for Desktop Software Products

• Answer technical support chat line for Desktop Software Informatics Products

• Update Support web site with technical information

• Must work well in team environment

• Weekly case reviews with manager and peers

• Metric measurements will include customer satisfaction, work quality and knowledgebase contributions

• Superior English literacy and numeracy skills required

• Strong verbal and written communication skills required, with customer interaction

• Ability to effectively communicate with all levels of personnel

• Self-starter, attention to detail

• Flexible to cover US time zone

Basic Qualifications:

• 1-2 years minimum experience, working in an IT or Software Support role

• Demonstrated JavaScript Experience

• Knowledge of Windows Operating Systems & Macintosh Operating Systems

• Microsoft Office products (e.g. Excel, Word, PowerPoint)

• Cloud based/Web Technology experience

• Networking knowledge

• Experience with ChemDraw or Competitor Product Software

• Fluent English Speaking and Writing with Customer

Preferred Qualifications:

• Computer Science or Science Degree

• Chemistry, Biology or Science Background preferred

• Zendesk Chat or other support platform experience

• PowerShell Scripting, Batch/Bulk installs

• TypeScript exposure

• REST API service exposure

• Python skills

• Docker/Kubernetes exposure

• Virtual machine (VMWare) exposure

• Familiarity with JSON/HAR

• JIRA or similar bug tracking software

• Other Database Knowledge: SQL Server, Access, MySQL