Client Service Coordinator

Purpose of the Role:

As a Client Service Coordinator within the Client Services Department, your role is to provide exceptional customer service to clients. You will be the primary point of contact, handling inquiries, and ensuring client satisfaction. Building and maintaining positive client relationships is paramount to your success and the overall success of the firm.

Payrate: $6.25/hr
Schedule: Monday to Friday in a time frame from 9am to 10pm EST (8 hours shift)

Duties and Responsibilities:

• Provide timely and professional responses to client inquiries via phone calls, emails, and text messages.
• Maintain a thorough understanding of the firm's services, policies, and immigration processes to provide accurate information to clients.
• Update client records in the law firm's database, ensuring the accuracy and completeness of client information.
• Work collaboratively with team lead and colleagues to resolve client issues, escalating complex matters as necessary.
• Follow up with clients to gather necessary documents, information, or signatures to comply with immigration requirements.
• Identify opportunities to enhance the client experience and provide feedback to improve processes and services.
• Maintain confidentiality and adhere to ethical standards when handling client information.

Experience and Required Skills:

• Possess excellent interpersonal and communication skills, both written and verbal.
• Provide friendly and empathetic customer service to clients.
• Active listening skills to understand client needs and concerns accurately.
• Proficient in using online software, email systems, and other relevant tools.
• Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
• Solve problems and find creative solutions to address client issues effectively.
• Proficiency in relevant software applications, such as Microsoft Office Suite.

Education and Experience:

• High school diploma or equivalent qualification.
• At least one year of experience in similar remote positions.

We offer more than just an opportunity to make a difference. At this Firm we care about our team members, we work hard to provide a great culture, and we keep our whole firm connected so that we remain close, even if separated by distance. And we have FUN while changing LIVES.

Apply today and Join our team and make a meaningful impact on the lives of our clients! We would love to have you join our team and grow with us!