Behavioral Health Manager

We are seeking a Behavioral Health Manager & Therapist to lead our growing team of behavioral health therapists,  manage the administrative and operational aspects of the behavioral health program, and provide care for our members (patients). 

Our Company:

FOLX Health exists to be the leading health and wellness platform for LGTBQIA+ care, providing end to end services, both virtually and in person, across the spectrum of community needs. We are the north star for innovation in the broader ecosystem by creating joyful, affirming healthcare on one's own terms and building community and access around those needs.

Our Culture:

Reliability:  We show up for our members and each other in service of our mission.

Transparency:  Build trust by openly sharing our goals and progress.  

Access:  Invest in our team by providing the tools and training needed to achieve individual goals.

Agency:  We trust our team to get their jobs done.

What You’ll Do:

Administrative 

• Execute on strategy to achieve program goals and performance metrics for behavioral health services and related programs
• Define and maintain documentation, that establishes program service standards, addresses issues and escalates appropriately
• Communicate to the broader clinical and business team at FOLX on strategies, services, programs, projects and initiatives related to behavioral health
• Partner with Marketing to develop communications and programs for existing and prospective members, develop content for our community platform and library, and serve as a spokesperson as required.
• Foster and maintain strong, effective working relationships with peers across FOLX. Collaborate cross-functionally to proactively anticipate challenges and resolve escalated issues or projects
• Ensure compliance with federal, state and local laws, rules and regulation
• Ensures services and programs align with industry best-practices

Management 

• Manage a team of therapists: provide supervision and oversight to other program staff, facilitate team meetings, and drive performance and efficiency metrics. 
• Assist in hiring, management, coaching, development, and evaluation in individual/team performance, providing continuous feedback.
• Provide management level clinical expertise in member care, acting as an escalation point and crisis intervention as required
• Perform chart audits to assess staff compliance with documentation requirements and ensure the program remains in compliance

Clinical 

• Carry a PT panel of therapy members 

What You’ll Bring:

• 5+ years’ experience in behavioral health and/or working with behavioral health providers/networks; direct patient care experience strongly preferred
• 3+ years supervisory experience required
• Master’s Degree in Social work, Psychology or related field; licensed provider (LCSW, LPC, LMHC, PhD, etc) required 
• Ability to demonstrate subject matter expertise with behavioral health concepts, principles and methods of treatment, in addition to related standards, best-practices, laws, rules and regulations
• Skilled in planning, organizing and managing diverse, multidisciplinary behavioral health programs
• Skilled in establishing and maintaining effective working relationships with various internal and external teams, representatives and stakeholders
• Skilled in developing, implementing and monitoring behavioral health policies, procedures and standards of treatment
• Ability to demonstrate success in leadership, achieving results, executing/driving work, communication, and patient care
• Ability to use analytical skills to develop new or implement change to existing program functions
• Ability to interpret and explain the implications of planned changes to current state of business 
• Ability to problem solve and overcome obstacles to ensure successful program operations
• Proficiency with MS Office/Google Suite applications

Salary range: $120,000 - $130,000