Symetra has an exciting opportunity to join our team as a
Field Service Manager, based in the Eastern US region!
About The Role
As a Field Service Manager, you will implement and oversee field support programs and workflows designed to deliver outstanding customer service. You will lead operations in each assigned sales office and support team for Supplemental Health Life and Disability Insurance. You will manage direct reports including Benefit Specialist (BS) and Service Support Associates (SSA).
What You Will Do
- Lead operations in each assigned sales office and support team for Group, Supplemental Health, Life and Disability products. Responsible for managing direct reports including Benefit Specialist (BS) and Service Support Associates (SSA).
- Provide specific written objectives for field sales support team in field sales offices nationally.
- Supports, enhances and monitors individual performance for each team member.
- Interviews, hires and trains support staff in regional offices.
- Ensure that accurate procedures are in place for all aspects of the Supplemental Health, Life and Disability under 500 employee service model. This includes but is not limited to advocating for customers on service team on claim related issues, and delivering customer related materials for administering the Supplemental Health, Life and Disability programs.
- Understand the overall administration of new and current customers.
- Facilitate legal and customer issues and complaints to be addressed in a timely manner by the appropriate individuals on the field service team and internal constituents.
- Anticipate potential obstacles or trends affecting the industry and recommends solutions.
- Participate in special projects and/or committees with a goal of improving processes
- Develop strong relationships with key internal and external clients (to include brokers, clients, consultants and internal constituents).
- Regularly attend customer stewardship meetings, renewal meetings, finalist presentations, etc. as part of the field sales and service team for groups with less than 500 employees.
- Anticipate business needs in order to facilitate system and workflow enhancements and development.
- Forecast the impact of system interfaces with other critical areas of the company, such as Underwriting, Policy Issue, Claims, Finance, and Actuarial.
Why work at Symetra
“If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit.”
Daniel P. - Senior Underwriter
“I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. “
Megan H. - Deputy Chief Compliance Officer
“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.”
Cris H. - AVP Internal Sales, Training and Development
What We Offer You
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview
Compensation
Annual range: $82,900 - $138,100 plus eligibility for annual bonus program
Who You Are
- Bachelor’s degree or equivalent experience
- Life and Health License
- 5+ years experience working in Group Supplemental Health, Disability and Absence Management
- 3+ years of field leadership experience required
- 3+ years experience with managing account managers and other field service personnel
- Deep and broad industry knowledge
- Highly skilled at presenting Symetra’s products and services to the most senior levels at clients’ companies
- Ability to think strategically, define and articulate the company’s claims practices
- A positive, results-driven style, evidenced by listening, motivating, delegating, influencing and supervising the work being done
- Occasional travel may include visits to Group field offices, customer renewal meetings, finalist presentations, stewardship meetings and industry conference, and corporate office visits to build relationships with internal constituents.
We empower inclusion
At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
