LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.
As a member of the Sales Team, Director Client Relations plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:
Essential Functions
Prospecting & developing new Client leads in conjunction with the Marketing team
Qualifying Client to ensure there is a good fit plus the opportunity for long-term value
Working with the Owner Partner Team to tailor proposals across company offering
Driving the closing process and working with the Finance team to complete payments
Monitoring the Experience Team to ensure expectations planning, home and staff are exceeding expectations
Maintaining ongoing relationships and ensuring repeat business from clients.
Ensuring achievement of KPIs including booking quota, prospecting metrics & CSAT scores
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