Job Summary:
We are seeking a skilled and dedicated individual to join our team as a Microsoft Defender and Intune Support Technical Lead. In this role, you will provide comprehensive support for our organization's Microsoft Defender suite, as well as Microsoft Intune and Autopilot, ensuring their effective implementation and utilization. You will play a crucial role in safeguarding our systems and data from potential threats, ensuring a secure computing environment for our organization.
Responsibilities:
Lead technical support processes and guide internal teams and users of Microsoft Defender products, including Microsoft Defender Antivirus, Microsoft Defender Advanced Threat Protection (ATP), and Microsoft Defender for Endpoint.
Assist in the installation, configuration, and maintenance of Microsoft Defender products across our organization's systems.
Collaborate with internal teams to develop and implement security policies, procedures, and best practices related to Microsoft Defender.
Monitor and analyze security alerts and events generated by Microsoft Defender products, promptly responding to and escalating any potential issues or threats.
Conduct regular vulnerability assessments and penetration tests using Microsoft Defender tools to identify potential weaknesses and recommend remediation strategies.
Stay up-to-date with the latest Microsoft Defender features, updates, and security trends, and share this knowledge with the organization.
Assist in incident response activities, including containment, investigation, and recovery, leveraging Microsoft Defender capabilities.
Provide training and guidance to users on Microsoft Defender products, ensuring they understand how to effectively utilize the tools and respond to security incidents.
Collaborate with cross-functional teams to ensure a cohesive and effective security posture across the organization, leveraging Microsoft Defender as a key component.
Manage and maintain Microsoft Intune and Autopilot services, including device enrollment, configuration, application deployment, and policy enforcement.
Provide technical support to users of Microsoft Intune and Autopilot, ensuring smooth operation and troubleshooting any issues that arise.