Regional Vice President, APAC SMB Sales

Job Description

The Regional Vice President, SMB Sales (APAC), will lead, and develop a highly driven and enthusiastic team of Sales Managers and Account Executives. Our Sales teams are responsible for helping our existing customers leverage Zendesk as a key component to their CX Strategy and uncover New business through at scale and targeted prospecting programs. 

We are looking for a positive, results orientated, and influential individual with deep SaaS experience! As a leader, they will possess outstanding quantitative, communications and sales leadership skills that will define, optimize and scale Zendesk’s SMB business. This experienced leader and people manager will build and expand their team and sales strategies to ensure a robust pipeline and sales execution. Engaging closely with internal partners, they will develop, deploy and maintain a velocity sales process. Our ideal candidate has proven experience in managing, building and encouraging a team to achieve weekly, monthly, and quarterly targets!

You will:

• Direct a team of Sales Managers, who are responsible for geographically defined territories where strategic business planning that leads to pipeline and bookings growth. Leveraging territory plans to drive top account growth and define a clear path to quota 

• Meet regularly with key senior stakeholders, reporting on team results and leading conversations about business direction, what we need to do to ensure success and how we successfully deliver

• Help define our partner/channel strategy, leveraging in-market partner relationships to help grow revenue

• Provide feedback and recommendations on marketing efforts from real world interactions with prospects and customers, including presentations and keynotes in territory

• Retain a culture of agility and speed while growing the focus on metrics, measurement and building for scale

• Provide ongoing mentoring and development of the team including Managers and Account Executives(AE). This includes recruiting, onboarding and training new Managers/AEs, team events and culture building

• Work with our enablement teams to ensure the appropriate trainings needs are flagged and executed on

• Identify and execute ways to innovate our model and work cross-functionally across departments (Professional Service, Partners, Marketing, Ops, Product, IT) to push our initiatives

• Leverage a strong operational cadence to review pipeline, opportunity rigour, key pipeline trends, AE performance and weekly forecasts

• Evolve & refine the sales strategy, process and tactics to improve performance

You have:

• You’ve been there and done it: scaling Sales functions in a high growth environment

• ​You understand regional nuances where we might need to flex our global strategy. Experience managing multiple regions within JAPAC is a must

• Extensive experience in sales, with 10+ years in sales and 5+ years in leadership experience as a 2nd line leader (managing managers)

• Strong communication, people, and system building skills

• ​Considerable software experience in SaaS/Customer Support/Sales/CRM

• You are a leader of change who can inspire, coach and mentor teams to achieve new heights

• Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution. Experience with Salesforce CRM, Clari, Looker, Seismic a plus

• Fluency in English is required, with additional languages a bonus (Japanese, Mandarin, Cantonese, Malay)

• Flexibility to work across multiple geographies and timezones in APAC 

• Bachelor’s degree or equivalent work experience

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.