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Technical Support Representative - shifts

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Ukraine

Offer summary

Qualifications:

Prior technical support experience required., Basic programming knowledge of JavaScript and HTML., Ability to read technical documentation., Excellent English communication skills..

Key responsabilities:

  • Provide timely technical product support.
  • Solve technical problems using internal documentation.
  • Clarify solutions and workflows for customers.
  • Interact with departments and escalate issues.
Bright Data logo
Bright Data SME https://brdta.com/3go77R5
201 - 500 Employees
About Bright Data
Bright Data is the world’s largest data collection platform dedicated to helping all businesses view the Internet just like their consumers and potential consumers do each and every day. We help global brands gather publicly available web data in an ethical manner and transform unstructured data (e.g., HTML) into structured data (e.g., xl). Working with over 15,000 customers, including market-leaders from the Fortune 500 space, the company’s first-of-its-kind data collection platform enables clients to view the internet in complete transparency, no matter where they are based in the world. By scouring the web through the eyes of the consumer, organizations can collect data at scale and gain a real and accurate perspective of how their customers are interacting with their brand and with their competitors – without being blocked or served misleading information. This means organizations can now make better, faster, and more informed business decisions based on real-time competitive data - leveraging real net transparency.
See more Bright Data offers

Job description

Description

As a Technical Support Representative, you'll play a pivotal role in providing outstanding technical support to our customers, and in resolving their technical inquiries to ensure an exceptional customer experience.


Responsibilities

  • Provide Bright Data's customers with timely and accurate technical product support.
  • Independently understand and solve technical problems using internal documentation.
  • Clarify solutions to customers and provide them with the best workflows.
  • Interact with other departments to clarify issues and escalate them when required.

Requirements

  • Prior product / technical customer support experience from a tech company.
  • Basic programming knowledge of JavaScript and HTML is a must (Python or other languages is an advantage).
  • Must have the ability to read technical documentation and troubleshoot issues.
  • Excellent English skills - both verbal and written, including effective business communication skills, spoken & written, in order to participate in calls with global company customers.
  • Customer-oriented, organized and responsible; a quick and independent learner, with a quick delivery mentality.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

HTML5Technical SupportJavaScript (Programming Language)Technical DocumentationProduct SupportPython (Programming Language)

Other Skills

  • Problem Solving
  • Troubleshooting (Problem Solving)
  • Communication
  • Learning Agility
  • Organizational Skills
Are you interested?

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