Job Summary
Under the coordination of the Suprvisor handle the proper opening and closing procedures of the school and supervises the smooth flow of students' entry and exit by verifying their proper registration, as well as staff and guests. Manages communication channels with students (telephone, e-mail, de visu, chat and all channels provided and manned), assessing the motivation for contact and correctly routing incoming e-mails/phone calls to the appropriate department. Ensures activities in favor of students, providing useful information and answering their questions in a timely and accurate manner, via telephone, e-mail, de visu, chat and all channels provided and manned. Manages outward communication on the school's manned channels (f.i.App IM Society). Supports departments in organizing activities for students and external guests.
Key purpose of the role
Opening and closing of the school - Ensures the opening and closing of the school at the established times. In accordance with the Facilities department, supervises the proper entry and exit of students by monitoring registration procedures and the proper fulfillment of entry procedures of outside guests and staff. Supports the entry and exit of outside vendors in accordance with the Facilities department. Keeps the reception area neat and sober.
Internal and External Communication -Guarantees proper internal communication within the school by sorting phone calls, mail, e-mail, and institutional communications, and external communication. Welcomes students and external guests by addressing them appropriately and notifies school staff of the arrival of external guests in a timely manner. Provides support in entering and setting up data for proper student management in all school computer tools
Information Services (Student Communication) - Manages communication channels with students, responding to phone numbers of Florence school, inquiries received via e-mail, de visu, chat, and all channels provided and manned. Manages the sorting of inquiries/concerns received by the various channels to the correct department. Ensures student support activities for Milan schools, providing useful information and answering their questions in a timely and accurate manner, via phone, email, de visu, chat and all channels provided and manned. Ensures the first line of assistance for students, intake by the appropriate department, and contributes to making sure that students are satisfied with the services offered by the school (including monitoring student voices) with a focus on students in short courses.
Organizing agenda/other activities - Supports departments in managing appointments/events with internal and external guests and booking internal school spaces or other services that may be needed (cabs, catering, etc...). Supports departments and faculty in carrying out student-facing activities (sending certificates, documents, information, collecting materials, compiling student voices).
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