Operations Manager

COMPANY: HealthMark Group is a leading provider of digital health information management solutions for healthcare providers across the country. The company offers a full suite of technology-enabled, compliant, and patient-centric release of information solutions designed to alleviate provider’s health information management burdens and improve their patient experience. With our proprietary MedRelease platform, we enable thousands of clinics and hospitals to transform administrative HIM processes into seamless digital encounters, and HealthMark leads the industry in transparency, efficiency, and ease of use. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX, and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest-growing companies in the region and the country.

LOCATION: Remote

OBJECTIVES:

• Oversee all CD processing specialists that work onsite in Addison, TX and all remote employees.
• Ensure the team has a 1–2-day TAT on all radiology CD requests.
• Manage a high-performing team covering escalations, emerging issues management, and a wide variety of needs for our clients
• Create and maintain a culture of excellence that inspires the team to do their best work
• Collaborate with clients to ensure your team is constantly providing customer services levels to exceed hospital expectations
• Monitor performance to ensure the team is following the procedure correctly and treating customers in a friendly, professional manner
• Track and report outcomes (both positive and negative) on a consistent, proactive basis
• Act as the point of contact for your team and support them in removing roadblocks to resolve complex client issues
• Ensure team is embedded and practiced daily in all activities, including establishing team goals, measuring progress, and sharing results
• Shape the vision of the team by ensuring your team operates in a frictionless environment and enabling them to identify trends and opportunities that drive operational improvements
• Maintain and drive teammate engagement
• Performs other related duties as required

REQUISITE EXPERIENCE AND QUALIFICATIONS:

• Minimum of 2 years of experience in healthcare
• Working knowledge of HIPAA, 21^st Century Cures Act, Information Blocking requirements, etc. (ideal, not required)
• Customer-centric, ambitious, highly organized, detail-oriented
• Excellent managerial skills
• Strong verbal and written communication skills
• Strong Focus on continuous improvement, KPI development, improving team cohesion and communication, and just generally getting better every day, month, year, etc.