Service Manager, Mobile CT (mobile Computed Tomography)
Location: Considering all locations in United States with access to major airports with preference to be on East Coast, in particular the Boston area.
Must be able to be compliant with hospital credentialing requirements.
WHO WE ARE:
NeuroLogica Corp., a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography, and is also the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.
Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. In 2015, NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.
Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.
ROLE DESCRIPTION:
This leadership role is key in in providing our customers with the highest quality care and attention in all areas of our mobile Computed Tomography (mCT) business, including installations and ongoing operations. This position requires the ability to work flexible hours including occasional nights, weekends, and travel. This position requires approximately 75% travel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assignedManage employees and hands-on operation of the Field Service Employees (FSEs), whether in-house, consultants or sub-contractedEstablish goals and objectives for all FSEs and review performance against operating plans and standards Identify training needs, initiate development of subordinates and recommend effective personnel actionEffectively communicate any changes to the company and departments plans and processes with the teamEnsure that FSE capabilities meet or exceed needs as the organization expandsComplete and manage the sales quotation process to ensure quality, efficiency, and timelinessManager the discount approval processProvide CRM updates, reports and documentation for EOL lettersEnsure escalation situations are managed and corrected quickly and professionallyDevelop and maintain relationships with our customers, account executives, technical support, manufacturing and engineeringMonitor and control the quality of service provided by the FSEs at customer sitesEnsure all installations meet the agreed standards, schedules, and costsEnsure that all FSEs adhere to current safety and regulatory standardsPromote and support the sales of service contracts Organize teams and meet demanding deadlinesPartner with Sales Operations to meet with customers to discuss and set scheduling timelines for product deliveryFollow all company policies regarding travel, expenses, meetings, and mealsRequired to wear dosimeter when in direct contact with radiation emitting devicesAdditional over-site or hands-on duties may includePO review and confirmationService Contract entries in GPWeekly build plan review with Sales/ShippingWeekly AR MeetingLC processing / International Shipping documentsUpdate and maintain customer site list Proposal for bidCollaborating with legal Dept to review contracts & agreementsAssist with finance auditService Contract Sales reportingCommission reportingEDUCATION & EXPERIENCEBA/BS in Engineering or other Technical discipline5-years’ experience in technical service environment; experience with medical equipment repairs, particularly with CT and Imaging a plus ISO, FDA, CMDR Awareness Training and Product Complaint SystemComprehensive understanding of Customer Service Business and the ability to maintain a professional composure at all timesMust demonstrate proficient verbal and written communication skills and work effectively in a demanding, fast paced environmentWilling to travel overnight and internationally as neededBudget, expense, and resource management experience requiredMust be able to assemble facts from various areas, analyze data, and provide sound recommendations Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is requiredCOMPUTER SKILLSYou must be excellent with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google ChromePHYSICAL REQUIREMENTSRegularly lift and /or move up to 10 pounds, frequently lift and/or move up to 20 pounds Frequently required to sit at desk for long periods of time; use hands to finger, handle, or feel; reach with hands and arms; and talk or hearFrequently required to walk the production floorInteraction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situationThe noise level in the work environment is occasionally very loud.Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focusCOMPETENCIESSelf-starter and team player that will thrive in an entrepreneurial environment High attention to detailUnderstanding of terminology and ability to share and communicate effectively within the groupAbility to organize and prioritize tasks resulting in consistent productivityAbility to function within and support a team environment and build strong working relationshipsDependable and punctualAbility to meet accuracy and productivity goalsGood problem solving skills, ability to evaluate situation and prioritize factors in decision makingSelf-motivated, utilize available resources for self-improvement and developmentFlexible: able to follow directives and accomplish tasks outside of normal duties About NeuroLogica
Located North of Boston in Danvers, MA, NeuroLogica Corporation, a subsidiary of Samsung Electronics, develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving, entrepreneurial company, NeuroLogica is a rapidly growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at:
https://www.neurologica.com .
We offer a comprehensive benefit package which includes;
- 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs
- Dental coverage through Delta Dental
- Vision coverage by VSP
- Company paid Short-term and Long-term Disability coverage
- $1 for $1 401k match up to 5% managed by Fidelity
- Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!
Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment." Contact careers@neurologica.com for any questions or requests.
NeuroLogica welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.
