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Customer care agent Q424

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Egypt

Offer summary

Qualifications:

Bachelor's degree, Native Italian speakers.

Key responsabilities:

  • Identify and assess customer needs
  • Handle customer complaints and provide solutions
NOK Human Capital logo
NOK Human Capital Human Resources, Staffing & Recruiting Scaleup https://www.nokhc.net/
201 - 500 Employees
About NOK Human Capital
An Egyptian S.A.E company, founded on 2018 with a clear vision to redefine benchmarks for Human Resources Outsourcing industry by providing full fledged HR Services to support companies offloading multiple processes and technologies such as benefits and payroll and focus more on its core business operations. We believe that human capital is a vital asset of any successful company, a proper investment in this asset ensures achieving business objectives and accelerates organization’s development and growth. As a part of the leading “NOX Holding” group, we are utilizing the group’s strong portfolios & networks in IT “HW & SW”, logistics, distribution, courier & shipping in addition to financial & facilities management which give us an edge with our tailored solutions which makes it easier, faster, effective and cost efficient to our partners. Contact us @: info@nokhc.net or visit www.nokhc.net
See more NOK Human Capital offers

Job description

NOK Human Capital is hiring Italian "Customer Care Agents" for an Italian Governmental Service Provider Company.

Remote Opportunity

Job description :

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Requirements:

Bachelor's degree.

Native Italian Speakers.

Great Communication skills.

If you are interested kindly send your updated resume to resume@nokhc.net mentioning the job title in the subject line.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Profit-Based Sales TargetsCall Flow

Other Skills

  • Problem Solving
  • Customer Service
  • Communication
  • Relationship Building
Are you interested?

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