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Renewals Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

BA/BS preferred or equivalent experience, 4+ years in customer success or related role, Knowledgeable in privilege access management, Competency with Salesforce.

Key responsabilities:

  • Manage assigned customer accounts daily
  • Work with sales teams to resolve customer issues
Delinea logo
Delinea SME https://delinea.com/
1001 - 5000 Employees
About Delinea
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization for all identities, Delinea is the only platform that enables you to identify each user, assign appropriate access levels, monitor interaction across the modern enterprise, and immediately respond upon detecting any irregularities. The Delinea Platform enables your teams to accelerate adoption and be more productive by deploying in weeks, not months, and requiring 10% of the resources to manage compared to the nearest competitor.
See more Delinea offers

Job description

About Us: 

Delinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify security. Delinea empowers thousands of customers worldwide, including over half the Fortune 100. Our customers include the world’s largest financial institutions, intelligence agencies, and critical infrastructure companies. 
  

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. 
  

Apply today to help us achieve our mission. 

Renewals Specialist Summary:

The Renewals Specialist is responsible for the day to day management of assigned customer accounts.  This includes working closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues. This position focuses on recurring revenue and software asset management in your assigned accounts. This includes developing customer relationships that promote retention and loyalty. You will have a strong understanding of CPQ quoting and license auditing to ensure accuracy when engaging with Fortune 500 procurement teams.  

 

What You'll Do:

  • Be a licensing expert and understand all the owned assets within a given account  

  • Strong understand of complex software quoting 

  • Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models 

  • Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers 

  • Work closely with customer on renewal during the Customer Journey for optimal retention. 

  • Direct relationship with sales teams to drive expansions 

  • Review client requests with technical support, product management and regional sales team and escalate as necessary 

  • Identify at-risk accounts, and take appropriate action and/or escalate as needed 

  • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders 

  • Proactively start the procurement / renewal process three months prior to the renewal date to ensure on-time renewals  

 

What You'll Bring:

  • BA/BS preferred or equivalent experience 

  • 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer 

  • Knowledgeable in privilege access management and cybersecurity best practices 

  • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus 

  • Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level 

  • Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution 

  • Competency with Salesforce and Customer Success Management platforms 

  • Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment 

  • Excellent verbal and written communication skills 

Delinea Culture & Benefits:

Why work at Delinea? 

·        We’re passionate problem-solvers doing our part to make the world a safer place. 

·        We invest in people who are smart, self-motivated, and collaborative. 

·        What we offer in return is meaningful work, a culture of innovation and great career progression! 

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. 

 

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including full suite health and wellness plans (specific to individual country plans), generous discretionary time off (DTO), and paid holidays. We support all families with paid leave, specific to individual country plans, for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

 

Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementSoftware Licensing AuditPrivileged Access ManagementSalesforceCustomer Success ManagementRevenue AnalysisThymeleafCyberArkTrust Administration

Other Skills

  • Collaboration
  • Communication
  • Problem Solving
  • Multitasking
Are you interested?

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