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Operations Intake Specialist

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong English verbal and written skills, Experience with CRM systems, Basic understanding of financial concepts, Strong problem-solving abilities.

Key responsabilities:

  • Handle inbound and outbound client calls
  • Conduct initial screening and qualification of leads
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
See more BruntWork offers

Job description

This is a remote position.

Scope:

  • Monday to Friday
  • Working hours are to be finalized but it will be 8 hours within 5am to 6pm San Jose, CA Time (8 PM - 9 AM Manila Time)
  • Handle inbound and outbound calls to potential clients
  • Conduct initial screening and qualification of leads
  • Provide basic information about financial hardship options
  • Coordinate with senior team members for complex cases
  • Contribute to meeting team goals for appointments and transfers

Responsibilities:

  • Conduct phone conversations with potential clients in the United States
  • Triage client needs through brief intake and assessment
  • Perform warm transfers to senior representatives when appropriate
  • Schedule appointments with senior team members if immediate transfer is not possible
  • Use phone dialing service (PhoneBurner) to manage calls efficiently
  • Handle some text and email communications with clients
  • Maintain accurate records of client interactions in the company’s CRM system


Requirements
  • Excellent English communication skills, both verbal and written (Must submit voice recording)
  • Strong listening and problem-solving abilities
  • Ability to empathize with clients facing financial difficulties
  • Basic understanding of financial concepts related to debt and financial hardship
  • Proficiency in using CRM systems and phone dialing software
  • Ability to work independently in a home office environment
  • Flexibility to work within U.S. time zones


Benefits

  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Problem Solving
  • Record Keeping
  • Empathy
  • Physical Flexibility
  • Active Listening

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