Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 25,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities.
At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.
The Regional Vice President (RVP) is an experienced leader with a track record of results accountability. In this role, the RVP is critical in delivering on Havenpark's operations strategy and acts as a liaison between the Home Office and Community Operations teams. The RVP oversees the execution of operational plans and OKRs across the designated region and is the direct supervisor of the on-site Community Manager and Sales and Leasing personnel for their region. This individual is responsible for supervising, training, and providing continued support for all direct reports. In addition, the RVP also acts as the main reporting source for all performance metrics and work outputs for each community in the region. Ultimately, this individual is responsible for the growth and success of each community in their portfolio.
ResponsibilitiesSet and Execute on Havenpark's Strategic Priorities (~40% of time)Responsible for strategic planning with community teams to meet or exceed expectationsUnderstand, analyze, and review available reports with team members to drive progressAnalyze trends, identify areas of opportunity, and develop detailed plans for improvementResponsible for implementing the operating processes and overall vision of Havenpark into each community, especially with newly acquired communitiesKnow and understand pipeline metrics and how to consistently drive positive sales and leasing resultsMaintain positive NOI on community P&Ls month over monthComplete periodic site visits and complete necessary reporting for community feedback and home office reviewCreate monthly portfolio reviews and present them to the home office and executive team membersSet and review annual community budgets with emphasis on year-over-year growthCreate and manage capital budgets ensuring projects are completed to scope, on time, and within budgetResponsible for executing a 100-day plan for all new acquisitionsOversee the operations of the community, including ensuring that curb appeal, vendor management, rehabs, and general projects are being done timely, within budget and Havenpark guidelines Oversee Sales & Leasing activities to ensure that all goals are being metRemain aware of all aspects relating to inventory in the regionProvide support for home infill effortsPerform monthly/bi-monthly utility billing analysisOversee all property accounting to ensure managers are implementing best practices Lead, Manage, and Develop Teams while Collaborating Effectively with Home Office (~30% of time)Provide continuous support to community teams ensuring team members have clear expectations and the tools to succeed Conduct regular staff meetings and 1:1s with direct reports and provide regular guidance and direction while providing feedback and encouragementCollaborate with various departments and key stakeholders to collect feedback and align on priorities, direction, and expectations Act as a liaison between home office and the community teams, providing insight and up-to-date information to each groupEffectively evaluate team members and manage staffing changes as necessaryPerform weekly status calls with the Community Manager and Sales/Leasing personnelEstablish a Customer-centric Culture Amongst Employees and Residents (~20% of time) Drive a customer-centric culture through resident-focused initiativesAdvocate for and represent the needs of residents and drive strategies and plans to ensure the timely resolution of concerns that arise Promote and sponsor employee programs and initiativesEnsure community curb appeal consistently meets Havenpark standardsActively Demonstrate and Reinforce Havenpark's Values, Work Processes, and Policies (~10% of time)Must exhibit traits consistent with company values and lead team members to do the same Ensure that all work processes are followed, and that work is done in compliance with Fair Housing laws, rules, regulations, and policiesQualifications Minimum of 5 years of supervisory experienceMinimum of 2 years of Regional Manager/District Manager experience in property management, preferably in manufactured housing communities or apartment asset classes or equivalent transferrable leadership experienceExcellent written and oral communication skillsTrack record of delivering both individual and team resultsExperience in Manufactured Home Communities preferred but not mandatoryAn exceptional track record of driving revenue growth and controlling expensesProven success as a team leader and working across multiple functionsExperience in budget creation and P&L management preferred but not mandatoryAbility to solve problems and innovate when neededAbility to learn and apply new information quickly and consistently Recover quickly from setbacksAbility to coach, counsel, motivate, develop, and inspire othersWe offer our employees a golden work experience including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all infinite opportunities to learn, develop and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.
It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.
