Job Description
Project Managers are the primary point of contact for our clients from project initiation through to closeout. The Project Manager is responsible for ensuring that projects are carried out to the best possible standards, within relevant timelines, at an acceptable cost and in line with overall company objectives, while meeting client requirements for deliverables. They are responsible for setting and meeting client expectations and communicating project progress to all the stakeholders in the project – the client, sales, and the operations team.
Remote, work from home opportunity. Monday through Friday, regular business hours.
Responsibilities
- Provide exceptional service.
- Work with sales to help plan projects and ensure they are scoped in a cost-effective manner.
- Attend transition/kick-off calls.
- Oversee status calls with clients and internal resources.
- Take responsibility for all aspects of an individual project once the contract is agreed.
- Deliver projects on time and to budget, and to client satisfaction.
- Provide pricing input related to any project requirements.
- Provide project specific reporting as required by the client and internal stakeholders.
- Develop relationships with appropriate client representatives.
- Work with the Project Office Team to ensure that project documentation is maintained.
- Ensure that project knowledge is shared with other members of the team.
- Ensure all project financials are appropriately managed, forecasted, and invoiced.
Further Role Duties
- Essential Function: Successfully manage complex concurrent projects from project win to completion.
- Desired Result: Deliver projects which meet or exceed client expectations.
- Essential Function: Provide complete and timely communications to KLDiscovery clients ensuring that at all levels of the client organisation, the project status is understood.
- Desired Result: Client expectations are understood by KLDiscovery and the client has an appropriate understanding of project status and futures.
- Essential Function: Provide appropriate work direction to all internal KLDiscovery personnel assigned to execute the project.
- Desired Result: KLDiscovery staff can deliver projects which meet or exceed client expectations.
- Essential Function: Act as a liaison between internal KLDiscovery personnel and KLDiscovery’s client to facilitate successful project completion.
- Desired Result: Information is accurately communicated in a manner that each party can understand.
- Essential Function: Facilitate project meetings and internal communication between KLDiscovery staff to ensure projects are completed correctly and on time.
- Desired Result: Takes ownership and ensures timely completion of action items to maintain project schedule.
- Essential Function: Carry out all appropriate processes and procedures to ensure correct forecasting of revenue and invoicing of client project.
- Desired Result: Correct financial forecast and invoices are made to the appropriate stakeholders.
Experience
- Degree or equivalent qualification preferred.
- Fluency in English and German are required.
- Legal/industry knowledge or experience is essential.
- Hands on experience with an e-Discovery review platform, such as Relativity
- Significant project management experience within Electronic Discovery Reference Model (EDRM) where this has involved extension and ongoing liaison (face to face, phone, and email) with external clients.
- Proven ability to lead multiple projects and multiple tasks in a fast-paced environment.
- Must have previous experience of facilitating meetings and following complex/detailed processes.
- High degree of interpersonal sensitivity to allow building of relationships with experienced, qualified staff and clients.
- Solid written and verbal communication skills – ability to communicate with individuals at all levels.
- Strong ability to work autonomously; identifies and presents solutions; confident decision-making ability.
- Strong attention to detail.
- Technical aptitude and financial appreciation.
- Ability to work effectively within a team environment.
What We Offer
At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is 60,000 to 80,000 EUR.
- This position is 100% remote and we offer a high-performance laptop computer, options for wireless headset or external speaker, up to two 24" 2K monitors and a mobile phone for business use.
- A friendly and welcoming team-oriented environment
- Opportunities for career advancement and growth
- Paid benefits
Our Cultural Values
Entrepreneurs At Heart, We Are a Customer First Team Sharing One Goal And One Vision. We Seek Team Members Who Are
- Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
- Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
- Smart - We use emotional intelligence when working with one another and with clients
Our culture shapes our actions, our products, and the relationships we forge with our customers.
Who We Are
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.
Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.
KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.
KLDiscovery is an Equal Opportunity Employer.
For more information about the Legal Technologies business at KLDiscovery in Europe please visit www.kldiscovery.com
