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Lead Analyst, Technical Support

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
India

Offer summary

Qualifications:

Strong knowledge of Java or OOP, Hands on experience with SQL queries, Experience in Production Support processes, Familiarity with Insurance or Banking domain.

Key responsabilities:

  • Triage L2 production support cases
  • Prepare data patches and releases
  • Conduct root cause analysis for cases
  • Assist customers with technical queries
Majesco logo
Majesco Large http://www.majesco.com/
1001 - 5000 Employees
About Majesco
Majesco is the partner P&C and L&A insurers choose to create and deliver outstanding experiences for customers. We combine our technology and insurance experience to anticipate what’s next, without losing sight of what’s important now. Over 350 insurers, reinsurers, brokers, MGAs, and greenfields/startups rely on Majesco’s SaaS platform solutions of core, digital, data & analytics, distribution, and a rich ecosystem of partners to create their next now. As an industry leader, we don’t believe in managing risk by avoiding change. We embrace change, even cause it, to get and stay ahead of risk. With 900+ successful implementations we are uniquely qualified to bridge the gap between a traditional insurance industry approach and a pure digital mindset. We give customers the confidence to decide, the products to perform, and the follow-through to execute. For more information, please visit www.majesco.com.
See more Majesco offers

Job description

Job Description

 JOB DESCRIPTION

Application Support Analyst will be responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification. You should be capable of doing in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with production support process and able to front end the customer and address all their technical queries.

Responsibilities

  • As part of L2 Production support Triage Team responsible for analyzing all the production support cases and concluding the triaging part with the clear action plan.
  • Preparing the Data patches for the required cases and releasing it to customer through release process.
  • Doing root cause analysis for all the Data Patch cases.
  • Need to do the in-depth analysis for the reported cases and wherever is identified for code fix need to forward it to engineering team for further action with proper evidence and documentation.
  • Making sure all the clarification type cases are getting clarified to customer with clear details and documentation wherever is applicable.
  • Joining the customer call along with the customer facing lead and taking care of all technical queries.
  • Having a good collaboration within and other team members.
  • Need to follow the Production support process with 100% compliance.

Requirements And Skills

  • Strong knowledge of Java or equivalent Object-oriented programming language with hands on experience in writing SQL queries with different type of joins
  • Knowledge about Web Services (SOAP, REST etc.) and API related integrations
  • Strong analytical & debugging skills
  • Address critical incidents within SLA & suggest workarounds
  • Experience in Production Support and its process
  • Experience in Insurance or Banking Domain will be a plus
  • Experience in P&C Insurance domain will be an added advantage.

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Java (Programming Language)API DesignSQL (Programming Language)Web ServicesDevelopment SupportObject-Oriented Programming (OOP)DebuggingInsurance PoliciesBanking

Other Skills

  • Analytical Skills
  • Collaboration
  • Customer Service
Are you interested?

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