Oracle Field Service Solutions Lead

Job Summary

JOB DESCRIPTION

The Solutions Architect at Argano plays a critical role in designing and implementing technological solutions for our small to mid-size clients. This role requires a deep understanding of both technical and business aspects, as well as the ability to work closely with clients, technical teams, and other stakeholders. They have an expert understanding of coding languages. They are responsible for participating in creating solution diagrams, and interfacing with technical experts, and are key for ensuring end-to-end solutions for projects. They support the development of models that illustrate how a product/solution provides value to customers. They work on complex projects and analyze critical issues to come up with technical solutions. A Solution Architect is responsible for coordinating certain projects and activities with other areas, teams, and positions.

Responsibilities

• Responsible for assisting in the establishment of an Argano Architecture practice, and the adoption of an architecture and standards methodology.
• Architect, design and implement end to end solutions that are scalable, robust and follows Oracle/Industry best practices and standards.
• Collaborate with customers to gather and analyze business requirements and produce Business Requirements Specifications and Solution Documents.
• Present technical and functional capabilities of Oracle Field Service Cloud platform to clients.
• Lead the implementation of Oracle CX applications including Oracle B2B/B2C Sales and Service Cloud, Field Services and preferably Oracle CPQ Cloud.
• Able to configure Field Service application to align with client specific business processes.
• Author multiple project artifacts like architecture diagrams, solution design documents, integration design documents, conversions, data migrations and configuration settings.
• Serve as a liaison between sales, technical and functional teams.
• Assist internal Sales and Solutions team with Client RFPs, Client demos and estimating implementation tasks.
• Act as a trusted advisor to clients, understanding their strategic goals, and aligning technical solutions.
• Oversee quality assurance processes and conduct thorough testing of customizations and configurations to ensure system reliability and accuracy.
• Provide direction to internal cross-functional teams including business analysts and developers, to ensure successful project delivery.
• Create comprehensive solution designs, including architecture diagrams and technical specifications, to meet client requirements.
• Collaborate with users to understand their business needs, provide technical consultancy, and present proposed solutions effectively.
• Support development of models that illustrate how a product/solution provides value to customers.
• Manages activities that take place during solution ideation, solution design, and solution implementation.
• Deliver technical presentations, demonstrations and chair solution design sessions and articulate proposed architecture to business process owners and drive solution designs to completion.
• Serve as point of contact and co-ordinate end-user Acceptance Testing sessions to gather/prioritize defects/change requests.
• Assist in project planning, resource allocation, and timeline management to meet project goals.
  
  

Education

MINIMUM AND/OR PREFERRED QUALIFICATIONS:

• Bachelor’s degree in computer science, Information Technology/Systems, Software Engineering or a related field.
• Master’s degree or PhD in computer science or software engineering preferred.
  
  

Experience

• Minimum 5 years of experience in Technology or Professional Services Consulting
• Minimum of 5 years of experience in Oracle CX implementations, including Sales & Service Cloud and Field Service.
• Minimum of 5 years of experience with Field Service Management or Workforce Management solutions.
• 10+ years’ experience implementing enterprise SaaS applications preferably Oracle Cloud applications.
• Familiar with Agile implementation methodology.
• Willing to travel, as necessary.
• Ability to work well autonomously and in a team environment.
• Preferred Experience in any of the other Field Service technologies like ServiceMax, ServicePower, SAP Field Service, ClickSchedule or others.
• Proven experience in solution architecture and design.
• Prior experience implementing & supporting a specific technology platform.
• Architected solution diagrams experience
• Experience in various levels of Engineering and Professional Services including design, development and implementation of projects.
• Knowledge of relevant technologies and frameworks.
  
  

Skill Requirements

• Communication: Proficient in English written and verbal communications. Excellent verbal and written communication skills to interact with clients, team members, and stakeholders.
• Complex Project Management: Senior Consultants are responsible for leading multiple complex projects, necessitating exceptional project management skills.
• Thought Leadership: Providing thought leadership and industry expertise is critical in projects.
• Client Acquisition: They should have strong business development skills to acquire new clients and expand existing relationships.
• Mentorship and Coaching: Indirectly developing and coaching junior and mid-level consultants is a significant responsibility.
• Strategic Vision: Senior Consultants should contribute to the firm's strategic vision and decision-making.
• Executive Presence: The ability to interact effectively with senior client executives is important.
  
  

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.