Principal Technical Product Manager – Commerce Platform (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

At DICK’S Sporting Goods, we believe sports can change lives. Founded in 1948, DICK’S Sporting Goods first started as a bait-and-tackle shop in Binghamton, NY and has since rapidly expanded into a leading omnichannel retailer with more than 850 locations representing our multiple brands: DICK’S, House of Sport, Golf Galaxy, Public Lands, Going Going Gone, and more. Over the years, it’s been our relentless focus on inspiring, supporting and equipping athletes and outdoor enthusiasts to achieve their dreams that has allowed us to become the $13B company we are today.

Our company is looking to invest in our future as we embark on a journey from being the best sports retailer in the world to becoming the best sports company in the world. We aim to build the ultimate athlete data set that will power our tools and platforms for the most personalized athlete experiences. Join us as we transform our technology, data and analytics to build next-gen tools and platforms for our athletes and teammates. If you are ready to make a difference as part of the world’s greatest sports company, apply today!

Overview:

Welcome to Product & Design at DICK’S Sporting Goods, where we specialize in delivering inspiring and impactful sport excellence along every aspect of the customer journey driven through technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business.  

The Principal Technical Product Manager – Commerce Platform plays a pivotal role in shaping the future of our commerce capabilities and omni-channel commerce ecosystem. Your expertise will be crucial in connecting the dots across various product teams and portfolios to unlock new offerings, marketplaces, commerce experiences and merchandising capabilities for our Athletes and Teammates. 

This role requires an affinity for technical concepts and an ability to translate business requirements into technical solutions. A successful candidate will have experience in system design, including an understanding of systems and data contractors, microservices architecture, API design, error and edge-case handling, and process modeling. 

In this role you will partner across the organization to shape a more unified view of our commerce systems, how we can create, merchandise and transact new product and purchase types. You will also help bring our commerce capabilities to new environments, meeting our Athletes where they are and allowing them to shop and purchase with ease and access the full catalog offered by DICK’S Sporting Goods. Lastly, you will drive solutioning and thought leadership for new capabilities allowing our business to respond to new opportunities more dynamically and empower our business leaders to drive more profitable growth. 

You'll work in partnership with product managers, technology leaders and designers within the eCommerce, Omni and Pricing technology portfolios, and partner across the organization with stakeholders from marketing, stores, services and our category leaders. Together, you'll ensure that our commerce platform drives new capabilities that lead to a more impactful experience for our athletes and deliver scalable and sustainable growth. 

As a Principal Product Manager, you will lead the product efforts for highly complex, strategic enterprise programs that may span across multiple portfolios and/or products. In this role, you enable the delivery of product experiences rooted in lean product management and human-centered design principles that support current strategic priorities. Your influence and expertise enable you to promote the value of product strategy as you continue to build partnerships and alignment in support of the work you are leading. As a product leader, you provide direct oversight in the organization, interconnectedness, and delivery of high-quality products within the Technology organization. 

• Strategy & Communication – You are accountable for organizing and communicating a cohesive strategy with the business and your technology peers for large bodies of work. You will provide a macro view of priorities as well as executive-friendly updates on the roadmap progress, customer journey, and value delivery.  

• Organizational Alignment & Agility – Negotiation and cross-functional alignment with technology and business leadership is essential for the success of the work. As such, you will manage ceremonies and build/update tools to ensure key members of the organization are informed, aligned and can drive decisions on priorities and investments. As part of this effort, you will discuss necessary resource needs (or constraints), agree on the cross-functional roadmap, and determine the strategic partnerships needed to enable successful teams. 

• Prioritization, Planning & Execution – This role enables cross-functional teams to deliver against integrated roadmaps and sets of outcomes aligned to an enterprise strategy or program. You will work with teammates across technology and the business on a consistent basis to drive alignment and execution on priorities, setting targets for progress and managing risk across the work. 

• Human-Centered Advocate – Expanding our understanding, demonstration, and application of human-centered design; stakeholder exposure and involvement in customer-centric activities; and finding creative ways to influence and elevate design thinking across multiple products. 

• Leadership – As an Individual Contributor, you will fulfill a pivotal leadership role within the organization by bringing cross-functional teams together across technology and business to deliver highly visible, critical, and complex work. You will facilitate the execution of work through complex journeys – including partnership with product teams, program and portfolio management, stakeholders, technology partners and third parties.  

• Feedback – As a member of the leadership team, it is essential to provide the appropriate forums to seek feedback and understanding amongst your teams, stakeholders, and leadership to aggregate and activate this feedback in meaningful ways. When conflict arises, it is critical to resolve quickly to keep the work on track.  

QUALIFICATIONS:

Candidates for this role should have: 

• Superior knowledge and application of lean product management frameworks  

• Superior knowledge and application of product design and human-centered practices 

• Superior level and application of prioritization frameworks  

• Superior understanding of Scrum and Agile  

• Success in leading teams through the product lifecycle  

• Success in leading teams through the software development lifecycle  

• Superior level of experience in defining short- & long-term strategies, horizons, visions and launching excellent products, specifically enterprise programs  

• Experience with driving enterprise programs or highly complex bodies of work across multiple product teams or portfolios 

• Proven ability to influence cross-functional teams and executive leadership stakeholders without formal authority 

• Effective management, facilitation and collaboration skills to drive alignment across organizational peers and complex stakeholder groups  

• Experience with driving enterprise programs or highly complex bodies of work across multiple product teams or portfolios 

• Ability to cross-functionally organize, motivate and mobilize teams towards working on a common goal  

• Superior knowledge and application of problem-solving frameworks/methodologies 

• Expert written and verbal comm skills that result in effective relationship building  

• Ability to advocate for research and design thinking practices at all levels 

• Can quickly and effectively resolve conflict through superior negotiation methods 

• Effectively provides decision making as a service  

• High organizational agility  

• Curious attitude and desire to learn 

• Demonstrated coaching techniques to enable teammates without direct management responsibilities 

• Ability to coach teammates on complex product frameworks, concepts or methodologies 

This is a fully remote position. 

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