Technical Implementation Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

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The Technical Implementation Analyst is part of the project implementation team for both new and existing customers who are purchasing new TouchNet products.  Technical Implementation Analysts represent the technical face of TouchNet, working with customers in both functional and technical roles toward successful implementation by a prescribed deadline. The successful candidate will have a proven ability to learn new technologies in a fast-paced environment. Experience in handling multiple competing priorities at once is essential.  Technical Implementation Analysts must collaborate and communicate with a diverse group of roles across the project lifecycle, including project managers, the business implementation team, customer support, product development, product management and internal IT.  The ideal candidate will show keen interest in proactive knowledge sharing and seeking root cause solutions.

Position duties:

• Gathering, evaluating and organizing client deliverables to prepare information for future configuration
• System Installations and upgrades
• Communication with clients technical staff to configure integration to their student information system (SIS)
• System Configuration and testing
• Modifying HTML, CSS, or JSP pages to accommodate customer's requests
• Managing time to ensure scheduled deadlines are met
• Interface with Customer Care and other relevant departments responsible for client support to achieve client and/or departmental objectives
• Maintain/update departmental templates and tools when new releases occur or business practices change

Desired skills:

• Previous experience implementing proprietary software
• Able to configure single sign on (SSO) within a variety of systems
• Familiarity with student information systems (SIS) such as Banner, Colleague, PeopleSoft, WorkDay and Anthology
• Self starter attitude and curious by nature

About TouchNet
TouchNet, a Global Payments Company, is a pioneer in delivering innovative commerce solutions to Higher Education. Since 1989, colleges and universities have relied on TouchNet to unify and secure transactions everywhere money moves on campus. Today, TouchNet U.Commerce is the premier commerce management system for Higher Education. TouchNet solutions help institutions run campus business better by providing greater control over transactions, costs, compliance, and financial operations.

TouchNet, a Global Payments Company, is committed to Diversity, Equity, and Inclusion (DEI). As “Champions of Inclusion,” we are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is integral to our culture, and we are passionate about building and sustaining an inclusive and equitable working and learning environment.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

This position is eligible to be considered for remote hiring anywhere in the USA.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.