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Client Engagement Leader

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Minnesota (USA), United States

Offer summary

Qualifications:

5+ years of experience in client sponsorship., Experience leading large implementations., Strong understanding of HCM and payroll., Ability to work with virtual teams..

Key responsabilities:

Oversee client project delivery and budgets.
Build relationships with key client stakeholders.
Provide strategic insights and recommendations.
Collaborate with project managers for successful execution.

Align HCM

See more Align HCM offers

Job description

This is a remote position.

The Client Engagement Leader is focused on Align HCM's "WOW!" client experience: driving service delivery while managing client relationships, executive sponsorship, as well as project health and profitability. This brand-new role, in collaboration with practice leaders, project managers, system consultants, and other stakeholders, services a portfolio of clients embarking on initiatives to implement end-to-end HCM software.

**This position is 100% REMOTE and open to applicants in both the US and Canada**

Key Responsibilities :

Oversee a portfolio of client projects, ensuring successful delivery on time, within budget, and with a focus on delivering exceptional client experiences.
Build and maintain strong, trust-based relationships with key client stakeholders, ensuring alignment with their strategic goals throughout the project lifecycle.
Engage by gaining a comprehensive understanding of the client’s business model, culture, and priorities to drive tailored solutions. Provide strategic insights and actionable recommendations to clients, positioning Align as a trusted advisor. Attend in-person meetings with key clients at pivotal moments to ensure strong relationships and successful outcomes.
Create and pursue opportunities for innovation, additional services, or solutions that create added value for clients. Lead initiatives that drive client satisfaction, loyalty, and retention, enhancing long-term partnerships.
Collaborate proactively with project managers to address critical challenges and maintain momentum in project execution. Act as a primary point of escalation for project managers and clients to resolve any issues efficiently.
Mentor team members to foster a high-performance culture and deliver top-tier results.
Champion change management efforts to ensure a seamless and successful system implementation for the client. Contribute to ongoing process improvements and refinements of methodologies to support exceptional service delivery.

Requirements

5+ years experience leading sizeable implementations with employee counts over 1500 or 5+ years serving in a client executive sponsorship role
Experience working with virtual teams
Ability to travel 15- 20% US and Canada

Preference will be given to candidates who have:

Experience working in HCM and/or payroll industry
Results Accountability: setting high performance standards for self and others and delivering results

Job Type: Full-time (remote)
Travel Requirements: Must be legally authorized to work and travel within the US and Canada without any restrictions. Sorry, no visa sponsorship is available. Travel is required, up to 20%.

Benefits

Align HCM is a proud partner of UKG™ (Ultimate Kronos Group). We share their commitment to inspiring both businesses and the people who run them.

Our Aligners are expert consultants and an extraordinary group of talented, energetic, and innovative people who care about more than just work. Align HCM has been named as one of the Top New Growth Companies and has a Five Star Consulting Partner rating from Raven Intel. We offer the chance to join a team that will allow you to innovate and grow while making an impact.

Align HCM provides professional development, ongoing training, and generous benefits to provide our team with what they need to be successful both in and out of the office: