Application Analyst 2

Typical pay range: $36.44 - $54.67 per hour ($75,795 - $113,713 annually), based on experience.

This position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.

This role is eligible to work remotely from a State approved by St. Charles. Please refer to this list: Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, and Wisconsin.

If you do not live in a state listed above (or are not willing to move to an approved state), we request that you do not apply for this position.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Applications Analyst II         

REPORTS TO POSITION:         Manager, Application Service Line

DEPARTMENT:                         Information Technology

DATE LAST REVIEWED:          December 9, 2020

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Information Technology (IT) Team provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

POSITION OVERVIEW: The Applications Analyst II at St. Charles Health System is responsible for planning and executing all facets of the life cycle for those software applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. This position does not directly manage any other Caregivers. 

ESSENTIAL FUNCTIONS AND DUTIES:

Leads efforts to install and implement system patches, service packs and version upgrades as assigned; leads process improvement efforts; remains familiar with industry best practices; develops and maintains a roadmap for future system improvements; ushers through simple to complex system environment changes.

Collaborates with system users towards continuous improvement of the business value delivered by our software applications. Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.

Understands the choices involved in application configuration and manages choices which support the guiding principles and strategies of the organization.

Designs and executes small-to-medium scale application testing as required. Supports large-scale testing efforts as assigned.

Troubleshoots, identifies root cause, and documents problems of simple-to-high complexity for assigned applications and systems. Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.

Investigates standardization and process improvement opportunities while making build decisions.

Analyzes and manages systems of simple-to-high complexity to ensure service level agreements are met.

Collaborates with caregivers across the enterprise to build strong relationships; forms relationships with vendors to build strong partnerships.

Maintains data integrity and security for assigned applications and systems.

Assists in the preparation for and conduct of user training when required; mentor Application Analyst Level I's.

Works with team leads and management regarding apparent priority and schedule conflicts.

Collaborates with system users to provide business reporting; collaborates with the Infrastructure Team to provide system performance reporting.

Manages small to medium scale projects and complete the associated Project Management deliverables as assigned.  Completes project tasks of simple-to-high complexity as assigned.

Develops system documentation as assigned per standards; drafts minor changes to policy and procedures relating to documentation.

Participates in on-call rotation, as required, and participates in after hour escalation calls.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:                  

Required: Bachelor’s degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelor’s degree.

Screening Exam: Must pass an assessment exam prior to qualifying for an interview, unless already Epic certified.

Preferred: Graduate of an accredited college or university. Bachelor’s degree in public or business administration, management information systems, or computer science.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements.

Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.       

EXPERIENCE:

Required: Minimum of four (4) years paid experience, two (2) of which need to be as an application analyst. The other two (2) years should be experience in a healthcare environment which includes systems and procedure analysis, project management, system support or operational experience in business or clinical area.                    

Preferred: Experience with a broad spectrum of Hospital-based and Ambulatory / Clinic-based applications as well as Enterprise Resource Planning applications such as: Epic, Mosaiq, Nuance (eScription and Dragon), 3M Coding, Atlas, Microsoft Reporting Services, Microsoft Integration Services, Microsoft Office Suite; Truven, Pyxis, Workday, SAP, PeopleSoft, Kronos, Navex Document Library and Hill-Rom Nurse Call.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION: 

Skills:

Build Relationships and Provide Exceptional Customer Service: Develops and maintains a high level of trust and respect with our customer base, internal and external. Core elements: keeping promises; following through on our commitments; demonstrating that customers’ needs are important through our actions; and going out of our way to help them.

Time Management / Organization: Requires a demonstrated ability to manage and accomplish administrative, application maintenance, problem- solving and project tasks simultaneously, while meeting deadlines and delivering high-quality outcomes. Ability to work under pressure in a fast-paced environment. Strong analytical, problem solving and decision making skills. Ability to multi-task and work independently.

Communication: Effectively communicates with customers, peers and vendors verbally and in writing. Communicates effectively with physicians, caregivers, peers and managers.

Decision-Making: Participates with cross-functional teams to make the best decisions meeting the needs of St. Charles, our patients, our caregivers while not compromising stability, performance or usability of applications. Ability to interact with a diverse population and professionally represent SCHS. 

Design: Understands design features and limitations of those applications for which the incumbent is responsible. Knowledge of and continuous learning in the design principles which guide best-practice solutions for our patients and caregivers.

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