Regional Sales Support Associate

Remote: Working hours 8-5 or 9-6 Eastern Time Zone

Summary

Responsible for all aspects of sales support for local leaders and sellers within your assigned regional markets with a high degree of sales system acumen. While working independently in your region’s markets, take direction from Team Lead and Sr. General Manager to execute a cohesive support methodology across the entire region with the ability to back- up your regional colleagues.

Responsibilities

• Support sales leaders and approved sellers in the development of sales presentations, including research, demographics, My Market Analyzer (MMA), assembling PowerPoints, etc.
• Support sales leaders  and approved sellers with local account management using advanced knowledge of provided sales tools, including but not limited to Salesforce – CPQ, payment System, Ad Request, Cases, My Design Center, BlueVue,  Launch, and more! The level of  support on accounts may vary to Include direct client contact for campaign execution. 
• Act as the first point of client contact for assigned house accounts, including general management as listed above and managing contract renewals. Effectively communicate with clients on our full product suite, price changes, and upsell      opportunities. 
• Act as the first point of contact within your primary markets for seller sales tool questions and one-to-one training needs. Schedule training with alternate resources as needed.
• Assist with call tracking numbers and digital performance research and analysis. 
• Back up sales leadership with quote approvals, understanding rate card parameters, sales promotions, and local client exceptions. Ability to question and investigate as needed. 
• Liaison between regional sales and corporate support operating departments for all levels of change requests, investigation, issue resolution, and research on market, seller,  or account-related items. 
• Manage deadline schedules and product inventory reporting, alerting sales of changes or concerns. 
• Support local Collections and A/R management, including reviewing and disseminating aging reports, monitoring Salesforce payment dashboards, and assisting reps with A/R client communications as needed. Manage cut list process, ensuring new and 60-day past due clients are paid prior to  mailing or removal.
• Support  rep offboarding and new rep operational onboarding, as well as supporting  all sellers with ongoing training and support of Valpak products and management systems. 
• Assist Lead RSSA, sales leaders, and Sr. General Manager with the general administration of local markets, including tracking local sales contests, commission reviews,  sales meetings preparation, etc. 
• Assist with data monitoring,  collection, and presentation for seller, market, and region-level requirements as assigned or requested ad-hoc by the Lead or local sales  leader. Utilize Business  Intelligence, CRM Systems, and Excel for visualizations. 
• Manage orders/shipping  for the region through corporate-approved vendors/accounts such as FedEx  and Staples. 
• Complete  assigned projects as requested by Lead and sales leaders to support your regional markets. 

Qualifications 

· 2+ years of proven success in a sales support role

• Experience in print and digital advertising sales preferred.
• A college degree is preferred but not required.

Knowledge, Skills and Abilities 

• Must be a results-oriented self-starter and have a record of success working in a goal-oriented, highly accountable sales      organization.
• Strong verbal and written communication and presentation skills, emphasizing  engagement and persuasion.
• Intermediate-level  experience in Microsoft products, including Excel, Word, and PowerPoint. Must understand basic Excel formulas with an aptitude to learn more advanced  skills.  
• Salesforce CRM experience. CPQ & Case  management and report writing knowledge preferred. 
• Ability to manage deadlines and to operate with a sense of urgency.
• Advanced problem-solving skills.