Oracle Opera PMS Consultant

Description

Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.

Powering our client’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the client’s business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, and lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for an Oracle Opera PMS Consultant:

Responsibilities:

• Provide Level 2 support globally for Oracle Hospitality customers and partners.
• Work closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver high-quality customer service.
• Identify and report root causes of major incidents, implementing resolutions to prevent recurrence.
• Troubleshoot export and BOF issues, as well as reproduce and research errors.
• Maintain and update expertise on new OPERA V5 releases and functionality.
• Actively contribute to the Oracle Knowledgebase.
• Adhere to Global L2 Support standards and processes.

Requirements:

• 4+ years of experience with OPERA PMS (Property Management System).
• Strong knowledge of OPERA V5 application modules (EOD, Front Desk, Reports, Commissions, Profiles, Financial Imbalances, Inventory, Rates, and Packages configuration).
• Proficiency in generating and analyzing traces.
• SQL expertise.
• Experience with SFTP configuration.
• Advanced logical troubleshooting skills.

Desired:

• Commitment to delivering outstanding customer service.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

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