Client Support Representative

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

SS&C Advent

SS&C Advent is an independent business unit of SS&C Technologies and a leading provider of award-winning software and services for the investment management industry worldwide. Our 4000+ clients across 50+ countries include asset managers, wealth managers, banks, family offices, fund managers, fund administrators and prime brokers. Our solutions streamline their processes for portfolio management, trading and order management, compliance, portfolio accounting, performance analytics, reporting and more.

About the Role

Are you looking for a place that perfectly blends financial services and technology?  Do you enjoy problem-solving? At SS&C Advent Client Support, we help make our clients successful by solving their technical challenges and by providing guidance on the use of our various software and services offerings. Do you want a career and not just a job? Then you should talk to us. 

As a Client Support Representative for the Client Services (CS) Group, you will provide great service to SS&C Advent Software’s clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction.

What we'll provide:

• Excellent training based on 30+ years of industry experience.
• Well-defined career paths.
• Access to technology, such as SQL, UNIX, LINUX.
• A teamwork-based culture that spans globally.
• Issues (low-Volume, high-complexity) and assignments that will challenge you daily.
• An environment where you will work directly with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.

What we are looking for:

• Strong customer focus and ability to manage and exceed clients’ expectations for support.
• Excellent interpersonal skills and ability to work well within a team environment.
• Superior troubleshooting and analysis / resolution skills.
• Proven aptitude to learn complex technical and theoretical information quickly.
• Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
• Excellent written and verbal communication skills in English, with a strong attention to detail.
• Ability to understand and convey client business requirements to senior level resources for escalation.
• Working knowledge of MS Windows, MS Office, system architecture, and environments.
• Flexibility to support market hours.
• Advantageous but not required: A degree / MIS in computer science, other technical, economics, business management, or finance.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.