Customer Service Representative (Track & Trace)

DUTIES AND RESPONSIBILITIES:  

• Managing status of delivery load by contacting drivers/dispatch via call.
• Keeping records and status by identifying pick up date, possible delays and issues.
• Serve as POC/liaise between brokers and drivers to relay important information.
• Checking requests from brokers of carriers that wanted to pick up loads  and making sure all documents are submitted before approval
• PODs collections
• Collecting missing paperwork from dispatch or broker to accounting department.

QUALIFICATIONS:

• Excellent communication skills
• Strong customer service skills. Has the ability to adapt/respond to different types of characters
• Active listening skills
• Organized and keen to details
• Problem solving skills
  

PERKS:

• Remote Work Setup
• Company Laptop provided
• HMO Coverage on Day 1
• Free HMO Dependent
• Paid Leaves with Unused Leave Conversion
• Monthly Attendance Bonus
• Annual Bonus
• Monthly Prizes and Bonuses
• PHP 10k to 30k Referral Bonus