Match score not available

Don’t see what you’re looking for?

Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Strong interpersonal skills, Experience in customer success, Understanding of teletherapy solutions, Ability to work remotely.

Key responsabilities:

  • Assist schools with student additions
  • Support contract renewals and service inquiries
presence logo
presence SME https://presence.com/
51 - 200 Employees
See more presence offers

Job description

Who We Are

Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, occupational therapists, and behavior and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered more than 6 million teletherapy sessions to students across 47 states. Presence is backed by Spectrum Equity, TPG’s Rise Fund, and Bain Capital Double Impact.

We are a majority-female company led by Kate Eberle Walker, an education industry leader, working mom, and author of The Good Boss: 9 Ways Every Manager Can Support Women at Work. We are a remote-first workforce. We place a high value on schedule coordination to stay connected with each other when working in different places, and to create opportunities to engage with each other in person as well.

If you’re interested in joining Presence's Customer Success Team but don't see an opportunity that you'd like to apply to, please send us your resume. We'll keep your information on file and will reach out if we find a match!  

This department, comprising Customer Success Associates, Customer Success Manager and Implementation Specialist. Our Customer Success team ensure that our schools are treated with care, whether they need assistance adding additional students, need to renew their contract, or need to learn about additional services for their students. Our customers are our most valued asset, and we must ensure they have the best possible experience with Presence.

Applicants must be currently authorized to work in the United States on a full-time basis.

 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Teamwork
  • Communication
  • Scheduling
  • Customer Service

Customer Success Manager (CSM) Related jobs