Professional Services Advisor

Overview:

Responsible for providing consultative and technical support services for both internal and external customers across the U.S. Actively grow Professional Services Group (PSG) sales, install, and train customers on “JPress solutions” both sheet and roll to roll solutions that include software applications unique to the graphics arts industry. This includes but is not limited to desktop and imposition applications, workflow RIP solutions, color management and alignment software applications and calibration and associated hardware tools. Train end users on how to produce jobs and effectively operate and utilize the solutions for production.  This includes planning jobs, loading jobs as well as best practices on press performance for maximum uptime and print production.  Generate revenue through delivery of products and services as well as provide ‘Trusted Advisor” support to internal and external customers.

FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation, consists of six operating divisions. The Imaging Division provides consumer and commercial photographic products and services, including silver halide consumables; inkjet consumables; digital printing equipment, along with service and support; personalized photo products fulfillment; film; one-time-use cameras; and the popular INSTAX® line of instant cameras, smartphone printers, instant film, and accessories. The Electronic Imaging Division markets its GFX System and X Series lines of mirrorless digital cameras, lenses, and accessories to provide a variety of content creation solutions for both still and moving imagery. The Optical Devices Division provides optical lenses for the broadcast, cinematography, closed circuit television, videography, and industrial markets, and also markets binoculars and other optical imaging solutions. The Graphic Communication Division utilizes its extensive industry knowledge to develop fully supported traditional and digital print solutions for industries including commercial print, wide format, and packaging with its comprehensive line of digital inkjet presses, production toner printers, and software. The Industrial Products Division delivers new products derived from Fujifilm technologies including data storage tape products, including OEM and FUJIFILM Ultrium LTO cartridges, desalination solutions, microfilters and gas separation membranes. The Non-Destructive Testing Division delivers radiography solutions to ensure high accuracy inspection of transportation infrastructure, and assets within aerospace, and oil and gas industries.

The Graphic Communication Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies and software solutions to support the market. In addition, we are the industry leader in Color Standardization and G7 implementation.

Responsibilities

• Support product lines by providing product review and problem resolution conclusions
• Promote and deliver consulting services and operator training to customers on full range of applications and rip software related to the JPress Solutions production products
• Provide technical information to customers
• Produce technical reports and completed training syllabus forms after completion of services
• Perform field evaluation of new and/or test products
• Conduct product testing and evaluation at the Company’s Graphic Innovation Hub (GIH) and at customer site
• Measure product performance against benchmarks for assigned products/services
• Resolve escalated customer problems through KT (Kepner Tregoe) and other trouble-shooting techniques
• Disseminate essential product information to other departments
• Establish a strong working relationship with sales managers and sales representatives to promote Professional Services offerings and leveraging Services for the sales growth of the group and company.
• Coordination of training & delivery of Professional Services with customer and support team
• Perform on-site confirmation and configuring of software. This includes desktop and imposition applications, workflow RIP solutions, color management software applications and calibration, Wide Format calibration and associated hardware tools.
• Develop strong working relationships with customers
• Complete and submit activity information and paperwork timely to the appropriate group/department
• Attend training classes as needed for product updates and new products
• Maintain current technical knowledge of product offerings
• Provide training on essential product information both verbally and written
• Assist other PSAs and customers via phone to troubleshoot problems
• Sales assistance in demos and/or customer visits
• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
• Communicate technical issues to management and technical support group
• Perform related duties as assigned by manager

Required Skills/Education

• High School diploma or GED equivalent
• 2+ years graphic arts industry experience
• Experience with press room, color management and/or prepress products and software applications
• Field experience in software applications specific to the graphic arts industry
• Experience with specific products utilized in the graphic arts industry in the pre-press environment
• Ability to understand and instruct others in the color management process
• Knowledge of offset printing process
• Excellent problem-solving and decision-making skills
• Industry knowledge related to graphic arts and workflow applications
• On-going knowledge in graphic arts software applications and a background and/or aptitude to learn the graphic arts field
• Outstanding customer service
• Ability to accurately evaluate customer’s employees after training and provide feedback to owners
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written),
• Working knowledge of Microsoft applications
• Close and complete calls using Sales Force and other CRM or Product Management solutions as directed by manager
• Valid Driver’s License
• Ability to travel ~ 80%.

Desired Skills

• Sales experience

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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