Internal Tool Specialist

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

As an Internal Tools Specialist, you will play a critical role in enhancing and maintaining the systems that support Etsy's internal operations, ensuring our team can work efficiently and optimally. 

This is a full-time position reporting to the Manager, Internal Tools. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Mexico City office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of our Mexico City office or in Guadalajara may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

The Internal Tools team handles, recommends, and reports on tools that impact the agent experience. The team ensures tools are seamlessly integrated and maintained to meet our agent support needs. Their ultimate goal is to drive agent efficiency and ease of use when supporting our buyers and sellers.

What does the day-to-day look like?

• Tool Access: You will own onboarding and off-boarding agents to the tools they need to complete their jobs, ensuring they have the accurate permissions and access.

• Vendor Contract & License Management: You will be responsible for supervising vendor contracts, auditing agent seats or vendor licenses to ensure budget alignment, and assist in renewal decision making.

• Project participation: You'll play a key role in large-scale projects, assigned to specific tasks and to ensure timelines are maintained. This might involve collaborating with multi-functional teams, collecting requirements, and handling timelines.

• Creative problem-solving: You'll support Internal Tool Managers, problem-solving, identifying and resolving technical issues that arise within Etsy’s agent native tool suite Assembled agent assist and workforce management tools.

• Collaborate with engineers: You'll work closely with our engineering team to raise sophisticated technical issues, provide insights on system performance and chip in to the development of new features and functionalities.

• Documentation: You'll build clear and concise documentation of workflows, troubleshooting guides, and standard processes. This ensures knowledge sharing and consistency across the team.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Technical proficiency: You possess a strong understanding of technical concepts and systems, with a curiosity about learning new technologies quickly.

• GenAI: You have experience or are familiar with GenAI technology, ideally with a shown understanding of its application and implementation.

• Analytical and problem-solving skills: You are a strong problem-solver who can identify root causes, analyze data, and develop effective solutions.

• Communication and collaboration: You communicate clearly and concisely, both verbally and in writing. You're a strong collaborator who can optimally work with cross-functional teams.

• Proactive and results-oriented: You take initiative, anticipate challenges, and are driven to achieve results.

• Adaptability and learning ability: You're comfortable working in a fast-paced environment and can quickly adapt to new technologies and processes.

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.