Implementation Specialist

Location: USA—#LI-Remote

Working in the GovTech sector for our new brand SOVRA, we are currently looking for a Implementation Specialist to join our team.

What will your main responsibilities look like?

In this role, you will be led to:

• Standardize and transform client data into templated format. 
• Set simple to complex configurations during implementation and have a strong understanding of configurable options.
• Solve problems with customer and/or internal teams to find solutions to meet client needs/workflows.
• Become a product and domain expert—from workflow and feature functionalities to main customer use cases.
• Lead customer-facing calls and follow-up on post-call items such as developing product specs, product mockups, next steps and training materials.
• Execute the entire onboarding journey for clients from beginning to end and deliver an onboarding experience that meets customer success metrics.
• Meeting implementation timelines and scope.
• Interface with the internal technical team to scope requests, implement new feature requests, and set up integrations.
• Participate in process improvement projects to improve efficiency.
• Provide necessary information to senior management, perform weekly dashboard updates and report issues and problems.
• May be required to perform other related tasks.

What elements of your professional background will be necessary and useful in this role?

• Experience with data manipulation and standardization methods and tools. We utilize Trifacta and Excel/Power Query.
• 2 years of experience working with data transformation, software configuration/implementation, and integration.
• Being customer centric—enjoy solving real-world problems, advising clients, and going the extra mile to deliver great outcomes.
• Great time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups.
• Experience working on multiple implementations at the same time. 
• Effective collaborator with cross-functional teams—especially product, customer success, and engineering.
• Advanced in Word, PowerPoint, Excel, and G-Suite Docs. Experience with Trifacta is an asset. 
• Bachelor’s degree or equivalent practical experience.

Hunger to learn, grow and perform—we are a small team, which means plenty of opportunities for you to own new responsibilities!

Our offer:

• A flexible work schedule (40 hours/week);
• Work equipment provided while working from home;
• Competitive benefits, 401K, and compensation programs;
• Flexible paid vacation, personal, and sick days off;
• Closed office during the holidays—Paid vacations between Christmas and New Year’s Day.

Thank you for your interest in mdf commerce. However, only selected candidates will be contacted.

mdf commerce subscribes to a program of equity and equality in employment.

mdf commerce, within its wholly owned subsidiaries International Data Base Corp. doing business as BidNet, participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

mdf commerce, dentro de sus filiales International Data Base Corp. haciendo negocios como BidNet, participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.