Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Field Service Engineer II will provide technical service and support (installation, repair, and maintenance) on equipment within the company. She/He will conduct operation training to the users after installation and will handle customer complaints according to related process. The Field Service Engineer will be responsible for the technical reports, to control the spare parts under own possession and to request the items necessaries to solve the customer’s issues. The position has a high-impact contribution to the company’s success by providing industry leading service to our customer base.
This position is part of the Services Team located in São Paulo (Capital) and will be remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.
You will be a part of the Service team and report to the Field Service Supervisor responsible for customer experience with Leica Biosystems. If you thrive in a fast paced, supporting role and want to work to build a world-class service organization—read on.
In This Role, You Will Have This Major Responsibilities
- Provide installation support, maintenance, and repair on 2-3 groups of mechanical, electro-mechanical, electronic and/or refrigeration instruments and document and complete service administration activities in a timely manner to comply with local and Leica policies;
- Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer’s expectations, also actively support the service contracts, assist sales representatives and service team members with system configurations and upgrades;
- Control spare parts under responsibility to maximize customer uptime and field service-related metrics, provide technical support as requested, uncovering root cause of customer frustration and customer needs.
Required Education, Experience, Skills
Education:
Bachelor’s or Technical Degree in Electrical, Electronic, Mechatronic, or related area. CFT or active CREA will be considered as a differencial.
Experience/Skills:
Experience working with diagnosing and repairing medical devices, mechanical, electromechanical, electronic equipment and scientific instrument.
Strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting;
Proficiency with test equipment used in field service support.
Travel: 70-90%+, frequent overnight travel, must maintain flexible schedule, often with short notice. Occasional international travel will be required.
Driver’s license: Must Possess a valid Driver’s license and meet fleet eligibility requirements.
Language: Portuguese/ English (Advanced)
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
