Description
About the Role:
Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve.
The Clinician Support Specialist (Remote in AZ, TX, NC, SC, or FL) plays a vital role in enhancing the effectiveness of clinical and operational teams by providing daily administrative support. This position works closely with the Clinical and Operational Leadership team to track and deliver on key initiatives, manage clinician schedules, organize, and analyze data.
Working Hours: 8:00am - 4:30pm Pacific Time
Responsibilities:
- Partner with operational and clinical leadership teams to execute clinician facing programs.
- Conduct systematic audits to evaluate and enhance the effectiveness of clinician’s schedules. Prepare detailed reports on findings, provide actionable recommendations, and align solutions with organizational goals.
- Asses and continuously improve solutions, practices, and processes to promote positive clinician relations, adherence to analytic best practices and operational excellence.
- Process reimbursements for clinical staff in compliance with the organization’s reimbursement policy. Support clinician schedule management, including accurately recording and tracking time-off requests, schedule blocks, optimization efforts. Assist in managing and resolving scheduling conflicts.
- Participate in clinician onboarding activities to ensure a seamless and positive experience for new clinicians.
- Collaborate with other departments to organize clinical coverage for clinician time off. Update and maintain a centralized calendar to ensure proper communication across teams.
- Review and audit policies and procedures to ensure consistency and accuracy. Draft letters and documents, collect and analyze information, and facilitate relevant communications.
- Establish and maintain strong collaborative relationships with clinicians and Operational leaders in their designated region.
- Provide a high level of administrative support compiling reports, including compiling reports and managing calendars for the clinical leadership team, such as the Medical Director and Regional Medical Directors.
- Act as liaison for clinicians with all departments with specific focus on supporting and optimizing their use of the Electronic Health Record (EHR) system. Report on clinician satisfaction and retention risk and actively participate in developing and implementing solutions.
Qualifications:
- 2+ years of position-related experience or in an similar administrative capacity.
- Advanced proficiency with MS Office products, including Word, PowerPoint, Excel, and Outlook.
- Experience managing schedules.
- Demonstrated problem-solving and decision-making skills.
- Excellent written and verbal communication skills.
- Excellent organizational and interpersonal skills.
The Benefits
We offer a robust benefits package to include:
- Medical, Dental, Vision, and EAP
- LTD/Life Insurance
- 401k with employer match
- PTO accrual starting at 15 days per year
- Paid Parental Leave
- Tuition Reimbursement Program
About Mindpath Health
Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500+ mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.
At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona, and growing.
Join our community and discover how rewarding work can be!
Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
