Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions, and Medical Affairs businesses.
The primary focus of this role is to deliver outbound telephonic educational support to identified patients, caregivers, Healthcare Professionals, and their staff within primary care or specialist facilities. The goal is to support education and engagement related to a designated disease state, meeting all relevant standards as set by the company and Clinical Manager. This role requires fluency in both Spanish and English, including medical terminology.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
Work Hours
- This position requires availability from 12:30 PM to 9:00 PM Eastern Standard Time.
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
- Competitive environment with company-wide recognition, contests, and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
- Awarded a “Great Place to Work” award in 2022 and 2023
- Fortune Best Workplaces in Biopharma 2022
What will you be doing?
- Conducting outbound calls to provide non-promotional disease-state-related educational support to identified customers as directed by the client company
- Providing outbound support for therapy and/or medical device product education, including but not limited to supplemental injection/infusion/inhalation training support or technique
- Proactively reaching out to Healthcare Professionals/Patients/Caregivers to present virtual educational programs in accordance with client procedures
- Conducting outbound medication adherence support to patients and caregivers, ensuring consistent follow-ups to support positive health outcomes
- Scheduling and enrolling patients and caregivers into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
- Collecting and managing demographic data and disposition for product, sample, reimbursement services, and literature fulfillment
- Maintaining high standards of customer service by adhering to program talking points or scripts and leveraging live video conferencing software as applicable
- Ensuring compliance by using only approved materials provided by Inizio or by the client, without changes, copying, or distribution
- Participating in training by attending and completing all required courses and competency assessments, maintaining a high standard of performance
- Building and nurturing relationships with key customers, acting as a trusted resource for disease-related education
- Collaborating across healthcare sectors to develop and provision services that benefit customers and support the client’s goals
- Driving innovation by considering new approaches that could create new partnership opportunities
- Completing administrative responsibilities such as daily computer updates, weekly activity summaries, emails, and time reporting in a timely and accurate manner
- Attending national and local meetings to stay updated on plans, activities, and industry developments, contributing insights and sharing knowledge with the Patient Solutions team
- Maintaining equipment and materials according to company standards and instructions
- Adhering to all policies and procedures set by Inizio and the client, ensuring compliance at all times
What do you need for this position?
- Current US healthcare professional license (RN)
- Fluency in Spanish and English, including medical terminology
- Associate’s Degree/Bachelor’s/BSN or equivalent work-related experience
- 3+ years’ experience working in a specific disease state or related field (preferred)
- Effective communication skills with a strong focus on outbound calling and follow-up
- Ability to manage multiple calls and priorities simultaneously with minimal disruption
- Proficiency with call center telephone technology
- Organizational skills to track and document interactions and follow-up activities
- A self-starter attitude with high personal motivation to achieve goals and meet objectives
- Evidence of ongoing professional development and commitment to lifelong learning
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare. Our passionate, global workforce combines local expertise with a diverse mix of skills, data, science, and technology to deliver bespoke engagement solutions. Our mission is to help healthcare professionals and patients get the medicines, knowledge, and support they need to improve treatment outcomes.
We believe in our values:
- We empower everyone
- We rise to the challenge
- We work as one
- We ask what if
- We do the right thing
To learn more about Inizio Engage, visit us at: https://inizio.health/
Inizio Engage is proud to be an equal opportunity employer. We consider applicants without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records as required by local ordinances.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company and invite qualified candidates to apply.
