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Career Opportunities: Team Leader - Italian & English - Customer Service (Luxury Cars) (393999)

extra holidays - extra parental leave
Remote: 
Full Remote
Salary: 
22 - 22K yearly
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Native level of Italian, Advanced level of English, Experience in sales or customer service preferred, Strong leadership skills.

Key responsabilities:

  • Monitor agent calls to ensure KPI achievement
  • Address agents' questions and resolve customer issues
Foundever logo
Foundever Management Consulting Large https://www.foundever.com
10001 Employees
See more Foundever offers

Job description

 
Join Us

Are you passionate about delivering exceptional customer service and managing a high-performing team? We are seeking a Team Manager for our Customer Service Department at a prestigious luxury car company. If you are a native Italian speaker with advanced English skills and a background in sales, customer service, or technical support, we want to hear from you!

 

Your Main Responsibilities:

  • Monitor agent calls to ensure the achievement of KPIs, redirecting agents to maximize their performance.
  • Analyze data and/or campaign results to provide feedback on progress and ensure agents meet KPIs.
  • Address agents' questions and issues: Help with customer calls, resolve IT incidents through the STC (for those working remotely), and manage queries on the platform.
  • Prepare and track agent reports: iCoach, monthly and weekly follow-ups, SKEPS, etc.
  • Resolve customer requests and issues.
  • Ensure effective information transmission between agent and client.
  • Facilitate good internal communication.
  • Team Management: Create group cohesion, motivate the team, and ensure their well-being within the company.
  • Onboarding and welcoming new agents.

 

What do we offer:

  • Contract Type: Permanent
  • Weekly Hours: 39 hours
  • Work Model: Possibility of remote work after 6 months.
  • Training: In-person training starting on January 7, 2024, lasting for 3 weeks.
  • Training Schedule: Monday to Thursday from 9 AM to 6 PM, Friday from 9 AM to 5 PM.
  • Shift Schedule: Rotating shifts between 8 AM and 8 PM with a full-time commitment.
  • Salary: €22,000 per year.

 

Requirements:

  • Native level of Italian.
  • Advanced level of English.
  • Experience in sales, customer service, or technical support is preferred.
  • Strong leadership and communication skills.

 

Create your best moments with us! 🌟
Apply today!

 

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Management Consulting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Customer Service
  • Team Management
  • Leadership
  • Sales
  • Communication

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