ONE Care Sales Support

Job Family:

Sales

Job Title:

Supervisor, ONE Care Sales

Location:

Lombard, IL. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly 

Role Summary:

The Supervisor, ONE Care Sales is responsible for developing, managing and executing the day-to-day sales activities of the ONE Care Sales team on a regional scope under the supervision of the Director of Sales in the region. To ensure the profitability and volume growth goals for the LKA/SME account segment, as assigned,  are achieved under ONE’s marketing and commercial policy/strategy.

The Supervisor, ONE Care Sales is responsible for identifying areas for his or her direct report development and providing developmental opportunities for career growth and increased performance results. These programs are intended to ensure the regional ONE Care Sales team is enhancing the effectiveness of the region’s sales efforts and performance against budget goals.

Additional Responsibilities: 

Leadership and Management Competencies

• A day to day functional leader with ability to anticipate challenges, risks and identify opportunities in the support process.

• Ability to communicate necessary information with the ONE Care sales team, SME customers and stakeholders as appropriate

• Successful   persuasion,   negotiation,   and   problem-solving   skills   with customers and stakeholders both inside and outside of the organization.

• Ability to direct ONE Care sales in effective use of ONE tools, processes and ROOT initiatives including ONE Force, Tiger, e-commerce, ONE Quote and on-boarding to effectively manage LKA/SME customer list without the need for additional sales support.

• Ability to motivate, guide, mentor and direct ONE Care sales in effective utilization of reporting to benchmark LKA/SME customer performance against Comprehensive Customer Metrics including adherence to volume commitment, account plan accuracy, profitability, A/R outstanding and equipment turn time. Use data to coach ONE Care Sales to improve LKA/SME customer performance in these and other metrics.

• Providing assistance to Director of Sales in region for the development for sales goals and reports on a regional basis that will be used to quantify and measure ONE Care sales performance

• Ability   to   work   in   a   collaborative,   consensual   environment   with cross-functional department managers for purpose of improving profitability and service levels, driving efficiency

ONE Care Sales Role and Task Fulfillment

• Lead and supervise the regional ONE Care sales team with an aim at achieving corporate business/marketing plans and regional business objectives under the guidance of Director of Sales in region

• Support  the  region’s  business  development  activities  in  line with the target account pipeline and achieve regional LKA/SME account portfolio expansion goals outlined by the Director of Sales in the region.

• Meet and exceed productivity goals involving ONE Care sales activities as set by the Director of Sales in the region, relative to the regional specific objectives.

• Identify his or her own team’s individual expected account performance, measure, monitor and hold ONE Care sales individuals accountable to accomplish the same.

• Perform  and  report  specific  regional  KPI’s  under  the  guidance  and supervision of the Director of Sales in the region.

Developing Staff

• Direct, develop, mentor and coach his or her regional ONE Care sales team to ensure ongoing sales related skills and sales service levels are being enhanced.

• Identify  and  provide  opportunities  for  ONE  Care  Sales  individualized career development

Direct and Manage Horizontally, Vertically

• Demonstrate effective relationships with other internal stakeholders to ensure  a  collaborative  team, cross-functional level, performs to attain regional  sales  plan  (i.e.--Operations,  Pricing,  Customer  Service,  other Sales Regions, Accounting)

• Sponsor and co-partner with Human Resources for sales development to ensure his or her sales staff has effective negotiations, persuasion and closing skills including business acumen

As Applicable by Regional Office: Co Program Manager (along with Supervisor Sales support), Emergency Awareness Coordinator within the Business Continuity Plan

• Coordinates office training for CPR, Fire Warden, Defibrillator

• Responsible for CTPAT Office access compliance including physical access control and maintains visitor registration log

• Issues office access badges

• Backup user for office emergency notification through Service Now tool.

• Schedules    maintenance    for    Office    Equipment    and    Appliances (lighting/plumbing/heating etc), coordinates with Office Furniture vendor BFI for office expansion/buildout

• Liaison to Property Management and engineering staff

• Supply ordering- Kitchen and office

• Coordinate office functions/socials/holidays

• Process invoices

Core Required Skills and Competencies:

• Ability to communicate, present and influence a counterpart level of the client organization

• Professional and personable demeanor

• Able to build rapport across varying personality types

• Ambitious and self-motivated

• Strong communication skills, verbal and written

Function-Specific Required Skills and Competencies:

• Proven ability to successfully strategize, implement, execute and achieve, implement, execute and achieve day to day commercial plans to achielve departmental goals

• Skilled in all facets of the sales process: lead generation, opportunity qualifications, sales execution solution and business case development, negotiating and closing

• Skilled in all facets of; Contract creation and amendments, rate and bid request submissions, customer related resorting and problem solving.

• Track record of establishing goals and metrics for his or her sales team to measure the ability of staff in meeting/exceeding goals/targets

• Proven ability to lead and drive his or her sales team process performance

• Silled in motivating his or her sales team with clear plan of development and growth for staff

Required Minimum Years Experience:

• 3+ years of supervisory experience in container shipping or logistics sectors

Required Minimum Education:

Bachelor’s Degree preferred