Newline Post Sales Advisor

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Responsible for leading/managing full life cycle of complex Commercial Treasury Management client implementations/conversion, including project planning, execution and functionality. Uses expertise and leadership skills to direct staff, resolve project issues and ensure project goals and requirements are met.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leads customer implementations of a highly complex nature.
• Tiered organization or multi-regional implementation.
• Multiple Treasury Management or cross business line product implementation.
• Client requirements on project management expectations (project plan, reporting, statuses, etc.)
• Customization requiring development.
• Other factors that may surface during course of discovery.
• Providing a bridge between the sales process and production, assuring that the client's expectations are well understood and fulfilled.
• Leading internal and external client meetings
• Documenting client specific product requirements, likely discovered during onsite assessments or process reviews.
• Identification of previously undiscovered client processing requirements and business needs.
• Creating and maintaining project plan and any issues associated with project.
• Initiates, compiles, audits and assembles all project resources and reporting materials for key stakeholders based on agreed upon reporting lines and methods.
• Providing Client and Internal updates as required.
• Obtains buy-in from the executive project sponsors of the mission, vision, strategy and approach.
• Works with business partners to ensure all proper requirements and supporting development deliverables are accounted for and well documented.
• Evaluates project risk, changes and issues, and provides solutions and process alternatives.
• Ensures that resources assigned to the project have all the tools and information needed to perform their project tasks.
• Ensures that the project complies with Project Life Cycle methodology.
• Plays a lead role in managing and coordinating business projects and provides tactical and strategic input to the project.
• Monitors issues between projects and resolves project conflict.
• Performs project audit for projects.
• Ensures that resources assigned to the project have all the tools and information needed to perform their project tasks. Evaluates multiple project interdependencies.
• Plays a key role as the lead coordinator and/or contributor on projects and provides tactical input to the project.
• Other duties or projects as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Bachelor’s degree or equivalent project management experience. Post graduate coursework or Treasury professional designation preferred.
• Six (6) years Banking Operations experience or related industry experience.
• Project Management Professional (or equivalent credentials) designation preferred.
• Proven leadership experience.
• Proven strong customer service orientation with ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Experience with Microsoft office products, such as Word, Excel, PowerPoint, Project, Access and Outlook.
• Strong organizational skills, excellent attention to detail, ability to multi-task, and stay focused in a fast paced environment.
• Self-motivation/initiative as this position is structured to involve self-learning.
• Demonstrated ability to work as a strong leader and in a team environment.
• Strong client-facing relationship project management experience.
• Strong analytical and problem-solving skills.
• Ability to balance multiple priorities and meet deadlines.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Extended viewing of CRT screen.
• Some overnight travel may be required.

At Fifth Third Bank, we understand the importance of rewarding our employees for their hard work and dedication, therefore, our Total Rewards offering includes a differentiated compensation package and comprehensive benefits.

Benefits:

Our benefits programs are designed to support the health, happiness, and financial well-being of our employees and their families. Your benefits will include access to comprehensive medical, dental, and vision coverage, a 401(k) plan and employee stock purchase plan that both offer a generous employer match, flexible paid time off, comprehensive leave programs, and unique benefits to support your overall mental and physical wellness. For additional details, please contact your recruiter.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the US. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.