IT Technician - Entry Level (Remote within Croatia)

Seniority: Entry Level

Employment Type: Full-Time

Location: Remote, Zagreb Office Available

Compensation during the Training Period (4-6 months): 1,420 EUR Gross

• The compensation within this position will further increase, based on your performance and readiness to handle tasks independently!
  
  

A Bit About Us

At MIND, we've joined forces with our US-based partner, Creative Technology Solutions, to bring top-tier IT practices to the healthcare industry in the USA. Our IT Support Team is constantly growing, and we are always on the lookout for IT Technicians from anywhere in Croatia.

Career Growth at MIND

We’re a rapidly growing team with a strong focus on people development and advancement, as well as continuous improvement of our workplace environment.

Over the last 5 years, believing in the potential of our people, we have predominantly grown our teams by promoting from within. Our IT Technicians have an opportunity to rise to positions such as IT Administrators, Support Team Leads, Project Managers, Account Managers, and more. We are committed to your professional development and believe in growing together.

Here's what you'll do

As an IT Technician, you'll be providing technical support and superior customer service to end-users across the US via phone, email, and remote access.

No two days will be the same - you'll be challenged and engaged every step of the way! On any given day, you might be helping a small office with their Wi-Fi setup, and half an hour later you might be troubleshooting an enterprise-grade network for a 9-story building. As you progress, you will occasionally also have the opportunity to participate in dynamic and exciting client-focused projects and onboarding experiences!

On a Day-to-day Basis You Will

• Communicate directly with end-users from all over the USA, using different channels (phone, email)
• Configure and manage end-user IT equipment, such as workstations, tablets, printers, scanners, and/or other devices
• Set up and configure end-user email clients, shared files and folders, domain accounts, installations, updates of software, etc.
• Troubleshoot various end-user issues with their local desktop, peripherals, and virtual workstations
• Troubleshoot various Server related issues
• Collaborate with the team to resolve complex or client-wide issues
• Document processes, reported issues, and solutions
  
  

You'll Be Successful In This Role If

• You are fluent in written and spoken English
• You’re able to work from 3 PM to 11 PM (main shift for our IT Support Team)
• You have essential knowledge of MS Windows OS and MS Office 365, and basic understanding of Computer Networks
• You have troubleshooting experience and you enjoy solving technical issues
• You have excellent communication skills
• You’re a team player
• You pay attention to detail in your work
• You’re eager to develop your technical knowledge
• You’re quick to learn and comfortable working in a dynamic IT environment
  
  

Bonus Points

• You have work experience in IT support and/or customer support
  
  

What's In It For You

Growth and Development

• Dedicated Training Program - for your first months in MIND you'd be trained on Windows and Networking basics
• Interesting and Challenging Environments - opportunity to work with leading technologies and brands such as Microsoft, Google, VMWare, Cisco Meraki, Sophos, Atlassian, and many more!
• Clear Career Path - we offer ongoing opportunities for learning and development within our teams
• Technical Exams and Certifications – take the opportunity to get certified by CompTIA, Microsoft, and Cisco, as per your seniority
  
  

Financial Perks

• Winter Holiday Bonus - earn an extra salary after your first year, or a proportionate bonus if you're still on year one's journey!
• Summer Bonus - to boost your summer vacation ⛱️
• Performance Bonuses - to reward you for your efforts and exceptional results!
• Growing Rewards - enjoy access to our Loyalty Bonus Program post your two-year anniversary
• And other financial perks - count on us to celebrate your personal milestones with bonuses for those big life moments
  
  

Employee Care

• Growing PTO - enjoy expanded vacation days to reward your years of work with MIND
• Free annual health check-ups and great discounts at Special hospital AGRAM
• Multisport card – it's 50% on us!
  
  

Other Perks

• Workstation equipment for remote work
• Friendly and supportive working atmosphere in a team environment with fun events and hangouts!
• Paw-friendly office for your MIND fluffs 🐶
  
  

Are you an IT enthusiast who loves tinkering with technology, has an interest in developing your Windows Administration skills, and thrives on helping others?

Send us your application and let's see if you're the next MIND we're looking for!

Let us know who you are, what you know, and what you can do by sending us your:

• CV in PDF - tell us about your background and work experience!
• Cover Letter - tell us why you would like to be part of our team and how you can contribute! If you don't have official IT education or work experience but you're self-taught on what we're looking for, we'd love to hear about it!
• Answers to 5 open-ended questions - let us know your thoughts and your approach to resolving different technical issues! Show us what you've got - we’d love to see your own way of going through the troubleshooting process.
  
  

The selection process for this position will be fully Online. Keep in mind that only applications fully in English (Cover Letter, CV and answers) will be reviewed and we will not consider the ones that do not contain all the necessary documentation.

We'll be receiving applications until all positions are filled.