Customer Support Representative (English and Russian)

Playrix is ​one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Gardenscapes, enjoyed by millions of people worldwide.

Work schedule

• from Tuesday to Friday: from 4 a.m. to 8 a.m. (GMT time-zone).
• Saturday: from 12 p.m. to 4 p.m. (GMT time-zone).
• weekends on Sunday and Monday.
• Part-time 20 hours per-week.

Tasks

• Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers);
• Engaging with a global player base, offering technical advice and assistance;
• Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions;
• Using your research skills to come up with solutions and enhance our support services.

Requirements

• Experience in customer support is required;
• Excellent communication skills in English, both verbal and written;
• Excellent communication skills in Russian, both verbal and written;
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise;
• Experience playing mobile games is preferred.

Our Perks

Flexibility at work

• For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being

• We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
• We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
• We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.

Professional development and education

• We pay for participation in specialized conferences and courses and hold our own internal conferences.
• We offer discounts on English language courses and courses for the languages of the countries in which the company operates.

Events and merch

• We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
• We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
• We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

By submitting a response to our vacancy, you acknowledge and accept that your personal data collected during interview process at Playrix will be processed in accordance with our Privacy Notice. You can send a request regarding your personal data at job@playrix.com