Professional Services Specialist (Global Remote)

Coming Soon! Professional Services Specialist at Passion.io 🚀

Are you excited about the opportunity to join the leading platform for creators and elevate our Professional Services to new heights? 🌟

BUT…..  we’re not just looking for any Professional Services Specialist…

We’re seeking someone who thrives on scaling processes to meet growing demands and enjoys solving intricate puzzles.  Someone who finds joy in guiding creators through their journey with Passion.io, from onboarding to launching apps, while continuously supercharging the definition of VIP-level support.

This person is passionate about overcoming challenges, much like a favourite pastime, and is dedicated to their craft - providing innovative solutions that amplify the creator's support experience.

If driving the definition of “exceptional support” to greater levels and constant innovation are YOUR passions, Passion.io is the place for you! Join our vibrant team and be part of a movement that empowers creators and transforms lives!

What you can expect:

Imagine being at the forefront of creator satisfaction, where your expertise turns challenges into triumphs. Here’s how you’ll make your mark 🚩

• Content Migration Maestro: Seamlessly migrate creators’ content from their previous platforms to Passion.io, ensuring everything is organized and optimized.
• App Design Dynamo: Use Canva and brand assets to design and customize stunning apps that meet creators’ unique needs.
• Support Superstar: Provide top-notch support via email and chat, resolving concerns about products, apps, and accounts swiftly and effectively.
• App Submission Specialist: Monitor the status of apps in review on Apple and Google Play, working with the App Submission team to tackle any issues head-on.
• Update Ambassador: Keep creators informed about Apple and Google updates, new features, bug fixes, and major updates from Passion.io.
• Admin Ace: Assist with various administrative tasks to ensure smooth workflow and operational efficiency.
• Automation Enthusiast: Set up Typeform for customers and configure Zapier workflows to streamline processes.

Requirements

What you bring to the table:

Are you the process-improver we’ve been searching for?  Here’s what you need ✅

• Proven Expertise: Minimum must-have: Email and chat experience, basic graphic design knowledge (Canva), experience working with technology, and some experience writing or reviewing copy in English.
• Customer Service Pro: Strong customer service skills with clear communication, patience, empathy, and conflict resolution abilities.
• Tech-Savvy: Experience with HelpDesk (Hubspot or ZenDesk) and Photoshop is a plus.
• Detail-Oriented: Excellent time and task management skills with the ability to prioritize effectively.
• Independent and Team-Oriented: Capable of working independently and thriving in a team environment.
• Time Zone Flexibility: While you can be located anywhere, you must be flexible to work US hours (Pacific to Eastern time zones) to ensure effective collaboration with our team and creators.
• Fluent in English: Exceptional communication skills.

Skills that set you apart:

Do you have the special qualities that make you stand out? Here’s what will make you shine 🌟

• Creator Economy Insight: Experience in the Creator space and familiar with its unique challenges.
• Creative Problem-Solver: Ability to provide exemplary service via email using a casual yet professional tone aligned with our company’s voice.
• Flexible Schedule: Willingness to adapt to different time zones and schedules as needed.

What Success Looks Like in This Role 🏆

• Creators consistently receive high-quality, timely support with a focus on resolving their issues efficiently.
• Content migration is completed accurately and promptly, with a high level of attention to detail and minimal errors.
• Apps are designed in line with the creator’s vision, and app submissions are managed without delays.
• Successful collaboration with cross-functional teams, particularly with the CSMs and the App Submission team, to ensure smooth app review and update processes.
• Proactive problem-solving and a continuous drive for process improvements to streamline workflows and improve the creator experience.

Benefits

Why Passion.io is your Perfect Fit:

Passion.io isn’t just a workplace; it's a movement! Our mission is to empower creators to launch impactful mobile apps at a fraction of the cost. Here's why our international, remote team of 70 people loves being a part of Passion.io 🤩

• Work From Anywhere: Full flexibility to work from wherever you choose.
• Global Adventures: Join us for regular international gatherings at amazing venues. Our last trips took us to Croatia, Portugal, and Greece.
• Autonomous Success: Thrive in an entrepreneurial work style where success is measured by results, not hours clocked.
• Continuous Growth: Experience a steep learning curve with regular career coaching, internal and external training, and support for conferences, courses, and books.
• Your Voice Matters: Work in an open, honest, and creative environment where your opinion is highly valued.
• Top-Notch Gear: Benefit from a flexible equipment policy with an annual budget renewal.
• Co-Working Support: Prefer working from a co-working space? We’ll help cover the costs.
• Generous Time Off: Enjoy 24 days of paid vacation plus 10 days of “Celebration Leave” for holidays that matter to you.
• Family First: Take advantage of our generous paid parental leave.

We’re excited to share the path you'll take as you explore this opportunity with us. Here’s what your adventure will look like:

1. Initial Discovery: Connect with our Talent team, Monique or Daizy, for a brief discovery call to explore the opportunity.
2. Showcase Your Skills: Dive into a practical task designed to let you shine. You'll get the chance to demonstrate your prowess and problem-solving capabilities with real-world scenarios.
3. Deep Dive: Engage in a detailed technical discussion with our Professional Services Lead, Pri.
4. Collaborative Insights: Meet with our Professional Services Team to uncover your method of success in potential collaboration and co-creation opportunities.
5. Vision Alignment: Have an inspiring discussion with our Co-Founder, Dan, and our Head of Operations, Eva, to align on vision and expectations

Be an Early Bird! 🐦

Apply now to get ahead of the crowd and be the first in line for this exciting opportunity!  While we're inviting applications now, your journey with Passion.io will kick off early in the new year. 

Don't miss your chance to join a team that values your skills and passion 😍 

Get your application in today and be part of something truly special 🌟