Job description

This is a remote position.

Job Role:

We are looking for a highly experienced and dedicated Technical Customer Success Manager to join our team. This role requires you to play a pivotal role in ensuring our customers achieve their goals and maximize the value they derive from our platform. This role requires an individual with a strong track record of consistently delivering exceptional customer support, fostering enduring relationships with clients, and demonstrating a high level of professionalism. The ideal candidate will lead our customer success efforts and drive customer satisfaction to new heights.

Project Role: Technical Customer Success Manager

Work Experience: 8+ years

Work location: Remote

Must Have Skills: Customer Relationship, Customer Satisfaction & Retention.

Roles and Responsibilities

Build and nurture strong, long-term relationships with customers to understand their unique needs, challenges, and goals.
Serve as the main point of contact for customers, helping them effectively utilize our platform and providing guidance to ensure they achieve their desired outcomes.
Guide new customers through the onboarding process, ensuring a smooth and successful start with our platform.
Develop an in-depth understanding of our product's features, capabilities, and benefits to effectively educate and assist customers.
Promote customer satisfaction and advocate for customers within the organization, sharing feedback and feature requests with the product and development teams.
Monitor customer accounts to identify opportunities for upselling, cross-selling, and ensuring subscription renewals.
Address and resolve customer concerns, issues, and inquiries promptly and professionally.
Collect and analyze customer feedback to continuously improve our services and the customer experience.

Technical Profile

Minimum of 8 years of experience in customer success.
Proficient in customer service software, CRM systems, and other relevant tools.
Strong understanding of SaaS-based products, mobile app development and web development.
Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
Exceptional problem-solving and decision-making abilities.
Outstanding communication skills, both written and verbal.