Job Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
How You Will Contribute And What You Will Learn
- Develops customer specific architecture in dedicated area of competence.
- Identifies the BG's involved and coordinates cross-BG activities for initial phase of solution development.
- Captures and manages the functional and non-functional requirements by using industry best practices.
- Understands and captures the critical inputs of stakeholders, and translates them into effective requirements and solutions.
- Specifies and designs effective end-to-end solutions, through the high as well as low level design of architecture, to meet customer needs in a market positioning prospective.
- Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time, including verification that the solution meets the clients requirements.
- Develops the full scope of the solution, working across organisations to achieve workable solutions.
- Researches, designs, plans, develops and evaluates an effective solution in specialised domains to meet customers' requirements and outcomes, thanks to high as well as low level design of architecture.
- Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time.
- Develops the full scope of the solution, working across organisations to achieve workable solutions.
- Contributes to strategic decisions within professional area.
- Solves complex problems based on sophisticated analytical thought and complex judgment.
- Contributes to development of concepts to determine professional direction of own organisational unit.
- Acts as a professional leader for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.
- Often leads functional teams or projects with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work.
Key Skills And Experience
Experience on Telco solution design and complex usecase integration within the offered products.
Experience on High/Low Level Design documents
Advanced Troubleshooting & Integration capabilities preferably on PCRF and PCF. Nokia Experience preferred.
Knowledge of Unix/Linux OS’s,OpenStack, Kubernetes & Databases ( Aerospike/MariaDB/Oracle/SQL )
Competences on TCP/IP & main Protocols : Diameter ( Gx-Rx-Sy )/ HTTP2 / SIP / Sigtran / SOAP-XML / SNMP)
Advanced competence of NW Architectures/Products & International standards : 3GPP/ETSI
Cloud knowledge ( VNF, CNF ) & related products ( CBIS/CBAM – NCS/NCOM) or platform VmWare/Openstack …
Basic knowledge of Policy sw solution portfolio based on 5780DSC/SPS-P / NPC CNF experience is a notably add-on
Experience on Application integration projects, in particular in multi BD and/or complex projects
Familiarity with Payment systems, Mobile Network Integration, VoLTE, IMS and SDM would be important
Previous experience with OSS/BSS systems and frameworks
Solution Architect accreditation or referenced experiences
Timezone: The Domain Architect will be required to be available/work in the timezone of the customer allocated.
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
