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Team Lead of Account Managers(Ukraine)

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Experience in AdTech sector., Proven leadership skills., Strong client management background., Strategic thinking abilities..

Key responsabilities:

  • Ensure quality of client service.
  • Monitor team performance and reports.
MGID logo
MGID SME
501 - 1000 Employees
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Job description

MGID is a global native advertising platform helping brands reach unique local audiences at scale. In MGID we empower brands and publishers to work together transparently through our privacy-first targeting technology to enable advertisers to drive performance and awareness, and publishers to retain and monetize their audiences. Today, we’re creating unique technologies and with your help, we are looking to aim even higher.

Are you a strategic thinker with a passion for driving client success and team leadership in the dynamic world of AdTech? We are looking for an experienced professional to join our team as a Team Lead of Account Managers.

This is your chance to shape the future of client success and revenue growth in a fast-paced, innovative environment. You'll have the opportunity to work closely with high-profile clients, lead a dynamic team, and make a tangible impact on our business.


What You Will Do:

  • Control and responsibility for the quality of the MGID's client service/performance in a specific country

  • Responsible that functional processes, goals and all global standards are observed, followed, executed by local team;

  • Informs account management teams about all the updates of any changes in workflow

  • Distribution of clients between account managers monitors clients' transfer process and participates in client's transfer procedures adjustments

  • Monitor the team working with requests to other departments/with Hubspot;

  • Holding regular meetings with AMs, discussing client updates, and ideas for client development. Providing and receiving feedback on the account manager's performance

  • Setting KPIs for Account Managers quarterly

  • Provides quarterly, monthly, and weekly reports or reports upon request regarding the current results, issues, and workflow processes of the team;

  • Gives tasks and performs supervision of junior team members

  • Interacts with different departments (sales team, publisher, legal, finance, creative), consolidates the initiatives/ ideas from different GEO teams for further product/process upgrade

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Team Leadership
  • Problem Reporting
  • Communication

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