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Engagement Lead (Remote)

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
India

Offer summary

Qualifications:

Bachelor's degree in Computer Science or MBA, 5+ years of experience in Software Services or IT industry.

Key responsabilities:

  • Collaborate with internal teams to drive client success
  • Manage communications and relationships with clients

codvo.ai logo
codvo.ai http://www.codvo.ai
51 - 200 Employees
About codvo.ai
At Codvo.ai, we specialize in leveraging artificial intelligence, cloud, and data to solve complex business problems and drive innovation. Our passion for innovation drives us to deliver solutions that not only meet but exceed your unique business needs, fostering smarter, more productive teams. Here’s why our approach has earned widespread acclaim from our clients: 67 Customer NPS: Our Net Promoter Score is a testament to the high level of satisfaction and loyalty among our clients. It underscores our ability to deliver quality and value through our specialized services, making us a preferred partner for businesses looking to leverage AI and data for competitive advantage. 78 Employee NPS: The satisfaction and engagement of our team directly influence the quality of service we provide. Our high employee NPS signifies a motivated, dedicated team that's committed to excellence. This positive work culture ensures that we can deliver exceptional AI-first engineering and enterprise data application services to you. Our approach goes beyond traditional software development; we're dedicated to partnering with you to harness the power of AI and data. The combination of our high trial and engagement success rates, extensive experience, and positive feedback from both clients and employees positions us as more than just a service provider. We're your trusted ally in navigating the complexities of today's digital landscape, committed to transforming your vision into a reality with cutting-edge AI and data solutions.
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Job description

Company Overview

We are a global empathy-led technology services company where software and people transformations go hand-in-hand.

Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven agile execution. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.

We continue to invest in our digital strategy, design, cloud engineering, data, and enterprise AI capabilities required to bring a truly integrated approach to solving our client's most ambitious digital journey challenges.

Job Description: Engagement Lead

Location: Pune / Remote

Work Timings: 5 PM to 2 AM (Monday-Friday)

Experience: 5+ years

Roles & Responsibilities

Client Collaboration: Work closely with internal teams, including Sales, Delivery, Recruitment, and Marketing, to ensure seamless client experiences, driving both customer adoption and success.

Relationship Management: Sustain high levels of customer satisfaction (CSAT) and Net Promoter Score (NPS) throughout the customer lifecycle by maintaining strong relationships.

Strategic Communication: Manage communications with clients and internal stakeholders up to the CxO level, ensuring clear expectations and transparency regarding performance, governance, finances, and issues.

Contractual Oversight: Oversee all legal and contractual requirements including Master Service Agreements (MSAs) and Statements of Work (SOWs), collaborating with customers on necessary amendments and approvals.

Risk Management: Proactively anticipate, mitigate, and manage risks to both the company and clients, ensuring smooth project delivery.

Governance Process Execution and Improvement: Execute Engagement Governance Process (EGP) and contribute to the enhancement of EGP to bolster customer success.

Requirements

Education: Bachelor’s degree in Computer Science or an MBA is preferred.

Industry Experience: Mandatory previous experience in the Software Services or IT industry, focusing on sales and business development.

Skills:

Strong verbal and written communication skills.

Proficient in managing complex projects and multitasking.

Proficient in Microsoft Word, Excel, and PowerPoint.

Shifts: Must be comfortable working in US shifts.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Risk ManagementPolicy GovernanceProject CollaborationProject ManagementStrategic CommunicationContract Compliance

Other Skills

  • Relationship Management
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Communication
  • Multitasking
Are you interested?

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