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Technical Support (Salesforce)

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

2+ years experience in customer technical support, BSc in Information Systems/Computer Science, In-depth knowledge of Salesforce, Experience with Power BI and Data analytics.

Key responsabilities:

  • Provide personalized support via various channels
  • Manage the ticketing system for products

TITAN logo
TITAN SME http://titandxp.com/
51 - 200 Employees
About TITAN
Supercharge Your Salesforce With <No Code> At Titan, we empower businesses to build beautiful web portals, sign documents, send surveys, automate contracts, fill out forms, and much more - all in just a few clicks. Our solutions are fully synced with Salesforce, allowing you to seamlessly send and receive data in real-time with the world's #1 AI-powered CRM. Titan's robust and scalable software is rapidly earning a reputation as the gold standard for Salesforce integration. Ready to see why? Book a demo now and experience the difference. Why Titan? + Faster Time to Market: Slash your development time and get to market quicker. + No-Code Revolution: Simplify your processes without the need for coding, all on one powerful platform. + Custom Solutions for Every Industry: Whether you're in healthcare, education, finance, retail, or more, Titan has you covered with best-of-breed applications designed to solve even the most complex challenges. Our customers and partners are the heartbeat of Titan. We are committed to your success. Need a feature? Request it via our Titan X Lab, and we'll do our best to include it in our roadmap. So, what’s stopping you? Check us out on the AppExchange or visit our website to learn more.
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Job description

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing first-tier support for the TITAN products. This role is an integral part of the customer experience journey.

Responsibilities:

  • Provide personalized support via various channels (Slack, Salesforce).
  • Manage the ticketing system for our products.
  • Diagnose and resolve technical issues related to our products.
  • Educate customers on features and best practices.
  • Escalate unresolved issues to the solutions and CS team or relevant departments.

Requirements:

  • 2+ years experience in a customer technical support role in a SaaS company
  • BSc in Information Systems/Computer Science.
  • Excellent Salesforce in depth knowledge
  • Strong analytical and troubleshooting skills.
  • Excellent communication skills, both verbal and written.
  • Fluent in English, additional languages a plus (Spanish, French).
  • Willingness to work remotely across various time zones.
  • Experience with Power BI, Salesforce, and Data analytics.

Why Join TITAN?:

  • Work with a dynamic and innovative team in a fast-growing SaaS startup
  • Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
  • Enjoy the flexibility of remote work and a healthy work-life balance
  • Competitive compensation package and opportunities for professional growth and development

Diversity Policy:

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SalesforceTechnical SupportData MiningPower BI

Other Skills

  • Analytical Skills
  • Troubleshooting (Problem Solving)
  • Communication
Are you interested?

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